Olivia Hales
Logan ,UT
Work Preference
Summary
Dynamic team leader with proven expertise at Big Deal Outlet in supervising operations and enhancing team performance. Skilled in cash handling and customer issue resolution, I excel in training staff and fostering a collaborative environment. Committed to delivering exceptional service and maintaining high standards of quality and efficiency.
Overview
4
4
years of professional experience
Work History
Team Lead
Big Deal Outlet
Logan, UT
12.2023 - Current
- Supervised opening shift operations to ensure smooth workflow and team coordination.
- Monitored team performance and provided feedback for improvement.
- Managed daily cash drawer reconciliations and addressed discrepancies promptly.
- Assisted customers with inquiries, resolving issues to enhance satisfaction levels.
- Trained new staff in relevant processes and procedures.
Shift Supervisor
Bloom Eatery
Logan, UT
05.2023 - 12.2023
- Supervised daily operations to ensure efficient service and quality standards.
- Delivered exceptional customer service through active listening and effective communication.
- Prepared and served food according to health and safety standards.
- Maintained cleanliness of kitchen and dining areas throughout shifts.
Transcriber
Telenotes
Murray, Utah
04.2021 - 08.2022
- Transcribed audio recordings into accurate written documents for various projects.
- Reviewed and edited transcripts for clarity and consistency before final submission.
- Collaborated with team members to ensure all deadlines were met efficiently.
Education
Associate of Science - Elementary Education
Snow College
05-2022
Master of Arts - Elementary Education
Western Governers University
Skills
- Team supervision and staff training
- Performance monitoring
- Cash handling and financial management
- Customer issue resolution
- Time management and organization
Accomplishments
- Snow College Ambassador
- Employee of the Month - Big Deal Outlet
- Hardest Worker Award - Weber Drill Team
- Miss North Ogden Outstanding Teen 2017, 2018
Education and Training
Currently working on a Bachelor of Arts, Elementary Education Degree - Western Governors University
Associate of Science - Snow College
High School Diploma - Weber High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Big Deal Outlet
12.2023 - Current
Shift Supervisor
Bloom Eatery
05.2023 - 12.2023
Transcriber
Telenotes
04.2021 - 08.2022
Associate of Science - Elementary Education
Snow College
Master of Arts - Elementary Education
Western Governers University
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