Olivia Hamilton
Sugar Land
Summary
Organized and motivated professional with expertise in technology roles, including software development, system administration, and technical support. Demonstrated ability to enhance workflow efficiencies while delivering exceptional customer service in financial services and collections. Strong problem-solving skills and a commitment to continuous learning drive contributions to team success and organizational growth. Seeking entry-level opportunities to apply time management and organizational skills effectively.
Overview
9
9
years of professional experience
Work History
Lead Accounts Receivable Specialist/Collections Agent
Everzinc Corporation
05.2024 - 05.2025
- Resolved billing and invoicing disputes, ensuring accuracy and timely processing.
- Prepared and submitted weekly collection reports detailing activities and progress.
- Processed customer refunds, account adjustments, and resolved discrepancies efficiently.
- Performed daily financial tasks, including bank reconciliations and recording accounts receivable data.
- Monitored assigned customer accounts, collecting payments through calls and emails.
- Identified uncollectible accounts to minimize potential losses.
- Tracked overdue invoices weekly across all collector accounts for proactive follow-up.
- Assisted with month-end closing by preparing journal entries related to accounts receivable.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Reconciled discrepancies between customer payments and invoices due.
Accounts Receivable Specialist/Collector
CSI Compressco
01.2023 - 03.2024
- Follow up on delinquent accounts
- Provide aging reports to direct supervisor
- Create regular reports via excel to accurately track all customer accounts aging and data
- Address payment issues such as: double payments and or other discrepancies
- Process monthly/ daily invoices via various customer portals
- Resolve invoice disputes
Accounts Receivable Specialist
Loomis
02.2021 - 11.2021
- Follow up on delinquent accounts
- Provide aging reports to Control and CFO
- Create regular reports via excel to accurately track financial information and data
- Process and reconcile account receivables and remittances
- Address payment issues such as: double payments and or other discrepancies
- Register payments received via Lockbox, manual, ACH, credit card, etc
- Resolve invoice disputes
Accounts Receivable Clerk/ Cash Applications
Starplast USA
06.2020 - 01.2021
- Follow up on delinquent accounts
- Provide aging reports to Control and CFO
- Applying customer payments and credit memos to outstanding items
- Register payments received via Lockbox, manual, ACH, credit card, etc
- Resolve invoice disputes
- Reconcile over/short paid invoices via SAP
- Maintain A/R chargeback files
- Update and maintain training manuals and guides.
- Create regular reports via excel to accurately track financial information and data
- Process and reconcile account receivables and remittances
- Address payment issues and like double payments and or other discrepancies
Accounts Receivable Specialist
Yeti Coolers
10.2019 - 01.2020
- High volume payment processing 10,000-15,000 payments monthly (depending on month end)
- Manually posting incoming check, ach and credit card payments to employee and corporate accounts via SAP, Salesforce and Lock box (BAML)
- Maintain and oversee lock box posting and research.
- Work closely with the credit and collections team to resolve payment errors and bank reversals
- Maintain and process Debit and Credit refunds and reversals
- Process all chargeback requests
Main Accounts Receivables Representative
Security National life insurance
04.2018 - 03.2019
- High volume payment processing 5,000-15,000 payments monthly (depending on month end)
- Established and created new processes with invoicing and billing
- Manually posting payments to customers’ accounts via Life Pro and SNL Admin
- Assisting other departments with address changes and setting policy owners on automatic payments
- Resolve invoice disputes
- Reconcile over/short paid invoices
- Maintain A/R chargeback files
Coach/Trainer/Lead Accounts Receivable Specialist
Tesla Motors Inc
08.2016 - 04.2018
- High volume payment processing 20,000-60,000 payments monthly (depending on month end)
- Manually posting payments to customers’ accounts via Common Assets, Fund Clearing Account, and Lock box
- Post payments to Military and Commercial accounts
- Maintain Fund clearing accounts
- Maintain and oversee lock box posting and research.
- Work closely with the Rec Team to resolve team errors and bank reversal
- Promoted to Team Leading May 2017
- Train new and present team members
- Work closely with Supervisor to maintain team goals
- Assisting with new ideas and procedures to ensure all team and department goals are being met and achieved
- Monitor day to day work of staff for process adherence and compliance
- Meet with team members one-on-one to provide continual coaching and evaluation of process and procedures
- Build and manage performance metrics & reports, ensuring continued efficiency gains and abilities
- Drive other projects as needed by executives or as business needs change
Skills
- Customer service and support
- Call center operations
- Leadership and training
- Coaching and mentoring
- Communication skills
- Active listening
- Consultative approach
- Telephonic communication
- Independent work ethic
- Initiative and proactivity
- Multi-tasking abilities
- Attention to detail
- Confidentiality practices
- Relationship building strategies
- Microsoft Excel, Word, PowerPoint
- Opex management
- Salesforce proficiency
- SAP knowledge
- Great Plains experience
- Customer communication strategies
- Payment processing expertise
- Accounts receivable management
- Data entry and management
- Payment management processes
- Invoice preparation skills
- Payment posting accuracy
- Month-end closing procedures expertise
- Credit and collections management
- Cash application processes
References
References available upon request.
Timeline
Lead Accounts Receivable Specialist/Collections Agent
Everzinc Corporation
05.2024 - 05.2025
Accounts Receivable Specialist/Collector
CSI Compressco
01.2023 - 03.2024
Accounts Receivable Specialist
Loomis
02.2021 - 11.2021
Accounts Receivable Clerk/ Cash Applications
Starplast USA
06.2020 - 01.2021
Accounts Receivable Specialist
Yeti Coolers
10.2019 - 01.2020
Main Accounts Receivables Representative
Security National life insurance
04.2018 - 03.2019
Coach/Trainer/Lead Accounts Receivable Specialist
Tesla Motors Inc
08.2016 - 04.2018
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