Olivia Hanson
Saint Petersburg,Florida
Summary
Seasoned Owner/Operator of a family owned business, as well as a personal business with years of experience in the marine industry. Personable manager, with strengths in guiding employees to elevate their productivity and attract loyal customers. Highly self motivated and hardworking leader with proven skills in maintaining a yacht charter fleet, and a jet ski rental fleet. Well rounded skill set working with a variety of hand and power tools. I am a quick learner with resourceful, creative, and adaptive problem solving skills.
Overview
8
8
years of professional experience
Work History
Owner/ Operator
Siren's Marine Services LLC
St. Petersburg, FL
11.2021 - Current
- Manage daily operations of the business, including sales, inventory, accounting and project management.
- Established long-term relationships with clients by providing high quality service, through honest communication and a specialized skill set in yacht management.
- Restore damaged vessels back to their "like new" status by applying new high quality marine grade gel coat and fiberglass.
- General yacht maintenance; ex, engine and generator service, chemical AC flushes, buff and wax vessels, install and replacement of AC and DC electrical components, running and standing rigging replacement and tune.
Seasonal Manager
Bonita Jetski & Parasail
Bonita Springs , FL
08.2016 - Current
- Seasonally managing my family owned and operated jet ski rental company during peak operation months.
- Monitor and improve efficiency of processes, team performance, and customer service.
- Direct staff by providing guidance, training, and support in order to meet company objectives.
- Manage daily operation and resolve customer complaints promptly and professionally while ensuring customer satisfaction.
- Maintain and update service log of equipment in order to ensure proper service intervals.
- Service and trouble shoot equipment failure.
- Operate large vehicles with trailers.
Service Manager/Maintenance Technician
Waypoints Yacht Charters
St. Petersburg, FL
11.2021 - 11.2022
- Managed service staff to ensure deadlines were met and compliance with company safety policies.
- Developed and maintained relationships with customers, vendors, and suppliers for the charter company.
- Monitored service performance to identify areas of improvement.
- Conducted regular team meetings to discuss weekly objectives, priorities, and operation goals.
- Created detailed reports on service activities for accounting and billing purposes.
- Trained and familiarized new employees on the variety of yachts in the fleet.
- Conducted routine maintenance such as; engine and generator services, chemical AC flushes, winch services, gel coat and fiberglass repair, replace joker valves, clean and lube pulleys, cars, and tracks, replace and maintain running and standing rigging.
- Trouble shoot mechanical failures and replace/ install electrical components.
- Managed inventory levels of parts necessary for fleet maintenance.
- Maintained and updated a detailed service log of all systems on each vessel within the fleet that require routine maintenance.
Contractor/ Service Manager
Fix 'N Float Marine Services LLC
St. Petersburg, FL
02.2021 - 11.2021
- Identified potential issues or risks that could impact the safety of personnel and the successful completion of projects.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
- Maintained records of all costs associated with each project, including labor expenses, material costs, and equipment rentals.
- Created estimates for up coming projects, completed all client billing, and was responsible for payment of all subcontractors.
- Kept clients informed about project progress and status updates throughout the entire process.
- Engaged in skilled labor tasks such as; engine/ generator services, gel coat restoration, wood working, and other general yacht maintenance.
Education
Bachelor of Arts - Anthropology: Minor in Geospatial Analytics GIS
The University of South Florida
St. Petersburg 05-2020
Skills
- Operations management
- Personnel management
- Vessel and machinery maintenance
- Proficient at operating large vehicles and trailers
- Painting, epoxy, caulking, gel coat and fiberglass skills
- Experience with drywall
- Experience with AC and DC electrical components
- Experience with various hand and power tools
- Experience with plumbing and holding tanks
- Engine and generator maintenance and trouble shooting
Timeline
Owner/ Operator
Siren's Marine Services LLC
11.2021 - Current
Service Manager/Maintenance Technician
Waypoints Yacht Charters
11.2021 - 11.2022
Contractor/ Service Manager
Fix 'N Float Marine Services LLC
02.2021 - 11.2021
Seasonal Manager
Bonita Jetski & Parasail
08.2016 - Current
Bachelor of Arts - Anthropology: Minor in Geospatial Analytics GIS
The University of South Florida
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