Olivia Haupt
Paxinos,PA
Summary
Hardworking and passionate job seeker with strong organizational skills. I am eager to secure a career in helping people and am ready to help a team achieve company goals.
Overview
3
3
years of professional experience
Work History
College RA
Susquehanna University
08.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Member Service Representative
Planet Fitness
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Shamokin Area High School
Shamokin, PA06.2021
Bachelor - Legal Studies
Susquehanna University
Selinsgrove, PA12.2023
Skills
- Relationship Building- Demonstrated ability to work effectively between teams while maintaining positive dynamic
- Computer Skills- Technological experience (Microsoft Office, Excel, Canva, Google Analytics, Stata)
- Calm Under Pressure- Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication
- De-Escalation Techniques- have completed many trainings on de-escalation techniques in tense situations as well having experience in these situations
Accomplishments
• High school valedictorian
• College graduate with honors
• Studied abroad in Australia
Timeline
Member Service Representative
Planet Fitness
06.2022 - Current
College RA
Susquehanna University
08.2021 - 05.2022
High School Diploma -
Shamokin Area High School
Bachelor - Legal Studies
Susquehanna University