Olivia Hayes
Athens
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Social Services Director
Winder Center for Nursing and Healing
01.2025 - 02.2025
- My duties include completing MDS and UDA assessments, discharge planning, coordinating dental, vision, and hearing visits, sending referrals for psych services when appropriate, overseeing the facilities grievance process, care plans both 72 hours, quarterly, and annually
- In addition, I assist residents when they need assistance with applications, educate staff on resident rights, mediate issues between residents and staff, and communicate with Ombudsman when appropriate and necessary
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources, and educational programs.
Business Office Manager
Winder Center for Nursing and Healing
06.2023 - 01.2025
- I handle Medicaid applications and renewals, manage resident’s trust accounts, issue NOMNOCs, attend care plan meetings, and run insurance verifications
- I am also the backup for the admissions department and the social services department
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Business Office Manager
PruittHealth Grandview
10.2020 - 05.2023
- Submitted Medicaid applications/renewals for long term residents, ensured all payments were received by the 10th of every month, verified insurance and requested authorization, managed resident's money in their trust account, shopped for residents when needed,
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Human Resources Director
PruittHealth Athens Heritage
09.2019 - 10.2020
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Oversaw workers' compensation program for employees injured on job.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Education
Master’s degree - Social Work
LSU
05.2026
Bachelor's degree - Social Work
Southern New Hampshire University
Manchester, NH01.2023
High School Diploma -
Wright Secondary
Cromwell, MN01.2005
Skills
- Written and verbal communication
- Client needs assessments
- Client advocacy
- Interviewing skills
- Problem-solving
- Time management
- Multitasking
- Task prioritization
- Professionalism
Personal Information
Authorized To Work: US
Timeline
Social Services Director
Winder Center for Nursing and Healing
01.2025 - 02.2025
Business Office Manager
Winder Center for Nursing and Healing
06.2023 - 01.2025
Business Office Manager
PruittHealth Grandview
10.2020 - 05.2023
Human Resources Director
PruittHealth Athens Heritage
09.2019 - 10.2020
High School Diploma -
Wright Secondary
Master’s degree - Social Work
LSU
Bachelor's degree - Social Work
Southern New Hampshire University
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