Olivia Haynes
Austin,TX
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied
Austin, TX
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Host
Yard House Restaurant
Austin, TX
07.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Crew Member
Pita Fusion
Austin, TX
01.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Drink Specialist
Sonic
Austin Tx
07.2019 - 06.2022
- Conducted inventory management tasks, ordering supplies as needed to maintain adequate stock levels for all beverages.
- Maintained detailed records of daily transactions and cash handling activities, ensuring accuracy in financial reporting.
- Enhanced customer satisfaction by developing and recommending personalized beverage options based on individual preferences.
- Contributed to marketing efforts by participating in local events showcasing the establishment''s signature cocktails.
- Collaborated with team members to ensure efficient service and a positive guest experience.
- Improved workflow efficiency by organizing bar tools and equipment for easy access during busy shifts.
- Provided exceptional customer service, addressing any concerns or complaints promptly while maintaining a professional demeanor.
Education
Associates - Real Estate
Austin Community College
Austin, TXDiploma - Psychology
Mcneil High School
Austin, TX05.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Physical Fitness
- CCTV Monitoring
- Emergency Response
- Surveillance
- Access Control
- Patrol operations
- Relationship building and management
- Security Screenings
- Conflict de-escalation
Timeline
Security Officer
Allied
12.2023 - Current
Host
Yard House Restaurant
07.2023 - 12.2023
Crew Member
Pita Fusion
01.2023 - 12.2023
Drink Specialist
Sonic
07.2019 - 06.2022
Associates - Real Estate
Austin Community College
Diploma - Psychology
Mcneil High School