Olivia Healey
Sparks
Summary
Dynamic hospitality professional with extensive experience at Wing King, excelling in bartending and customer service. Proven ability to enhance guest relations and drive sales through effective upselling. Skilled in cash handling and team collaboration, consistently delivering exceptional service in high-pressure environments. Committed to maintaining food safety compliance and creating memorable experiences.
Overview
15
15
years of professional experience
Work History
Server / Bartender
Wing King
Reno
03.2024 - 01.2025
- Delivered prompt, friendly service to high volumes of guests
- Recommended menu items and managed special requests
- Handled cash/credit transactions and balanced drawers accurately
- Collaborated with kitchen/bar staff to fulfill orders efficiently
- Trained and mentored new staff on service standards
Door Host / Bartender
Dead Ringer Analog Bar
Reno
10.2020 - 05.2022
- Checked IDs, managed cover charges, and maintained entry protocols
- Provided bar service and ensured a safe, welcoming environment
Cocktail Server
Grand Sierra Resort Casino
Reno
01.2017 - 04.2018
- Served drinks in a high-traffic casino environment with efficiency and poise
Cocktail Server / Door Host
Wild Orchid Gentlemen's Club
Reno
06.2012 - 10.2016
- Balanced guest service with crowd control responsibilities at a busy nightlife venue
Spa Host / Fitness Center Attendant
Peppermill Resort Spa Casino
Reno
01.2011 - 05.2013
- Provided guest assistance, managed amenities, and upheld cleanliness standards
Hostess
Applebee's
Reno
02.2010 - 12.2010
- Greeted and seated guests, managed waitlists, and supported front-of-house operations
Education
GED -
Washoe High School
Reno, NV01.2010
Skills
- Bartending & Serving
- Customer Service & Upselling
- POS & Cash Handling
- Team Collaboration
- Guest Relations
- Spa & Fitness Hospitality
- Food Safety Compliance
- Event Support & Set-Up
- Menu knowledge
- Attention to detail
References
- Michael Torzilli, Owner, Wing King, (775) 224-0489, Former Employer / Supervisor
- Travis Rose, Owner & Manager, Dead Ringer Analog Bar, (775) 527-2899, Former Employer / Supervisor
- Lisa Moore, CEO, Life Changes, (775) 685-8145, Professional Reference
Timeline
Server / Bartender
Wing King
03.2024 - 01.2025
Door Host / Bartender
Dead Ringer Analog Bar
10.2020 - 05.2022
Cocktail Server
Grand Sierra Resort Casino
01.2017 - 04.2018
Cocktail Server / Door Host
Wild Orchid Gentlemen's Club
06.2012 - 10.2016
Spa Host / Fitness Center Attendant
Peppermill Resort Spa Casino
01.2011 - 05.2013
Hostess
Applebee's
02.2010 - 12.2010
GED -
Washoe High School
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