Olivia Heitstuman
Jitterz Espresso
Lewiston,Idaho
3
years of professional experience
Energetic Front Desk Receptionist experienced in customer service and childcare. Delivered exceptional support to children and families through effective communication and a compassionate approach. Committed to fostering a welcoming environment and contributing to a dedicated team focused on providing quality care.
Work History
Barista
10 Months- Greet customers and create a welcoming experience from the moment they arrive.
- Greeted customers to create welcoming experiences, enhancing customer satisfaction.
- Take customer orders accurately and communicate clearly to ensure customer needs are met.
- Handled cash and card transactions accurately, ensuring seamless customer transactions.
- Manage multiple tasks at once while maintaining accuracy and efficiency.
- Communicate with coworkers to keep daily operations running smoothly.
- Maintained calm professionalism during busy periods and resolved customer concerns effectively.
- Maintain a clean, organized, and welcoming workspace.
- Demonstrate reliability, punctuality, flexibility, and a strong work ethic.
Childcare Provider
2 Years- Delivered safe, compassionate care for children of various ages, ensuring their emotional and physical well-being.
- Communicated regularly and professionally with parents regarding children's needs, activities, and daily routines.
- Created a positive, welcoming, and supportive environment for children.
- Monitored children's schedules and needs, facilitating smooth daily routines and activities.
- Managed multiple responsibilities simultaneously while maintaining children's safety and well-being.
- Used patience, empathy, and strong communication when working with children.
- Worked independently while also collaborating with coworkers to maintain daily routines.
- Maintained a clean, organized, and safe environment.
- Fostered strong relationships with children and families by consistently providing reliable and empathetic support.
Barista
3 Months- Delivered friendly, efficient customer service in high-volume coffee shop, enhancing customer satisfaction.
- Provided friendly and efficient customer service in a busy coffee shop.
- Handled multiple customer requests with accuracy and professionalism, ensuring smooth service flow.
- Communicated effectively with customers and coworkers.
- Maintained cleanliness and organization throughout the work area.
- Collaborated with team to create positive customer experiences, fostering a welcoming environment.
Education
High School Diploma
Skills
Customer service expertise
Child and adult communication
Phone assistance skills
Experience working with children and families
Able to multitask in a fast-paced environment
Organized and detail-oriented
Maintains clean
organized
and welcoming work areas
Customer engagement
Dependable
punctual
and hardworking
Quick learner
Organized work areas
Problem-solving skills
Client support
Verbal communication
Payment processing
Appointment scheduling
Recordkeeping and attention to detail
Strong teamwork and collaboration skills
Customer relationship building
Collaborative skills
Prioritization
Analytical skills
Workplace cleanliness
Flexible scheduling
Adaptability in service
Additional Experience
- 4-H & Livestock Experience
- 12+ Years
- Extensive experience working with children and youth through 4-H activities and livestock programs.
- Helped teach and train other youth on proper livestock handling, showing, grooming, and care.
- Communicated patiently and positively with children and families.
- Demonstrated responsibility, organization, patience, and attention to detail.
- Regularly balanced work, livestock responsibilities, and community involvement.
Timeline
Barista
Jitterz Espresso
10.2025 - 08.2026Read More
Barista
Hot Shot Espresso
05.2024 - 08.2024Read More
Childcare Provider
Daycare
10.2023 - 10.2025Read More
Asotin High School
High School Diploma
Read More