Olivia Hernandez
Winter Garden,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server
Macaroni Grill
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Love At First Sip
04.2020 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Host
Macaroni Grill
11.2021 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05.2020
Skills
- Cash Handling
- Coordination
- Speaking
- Food Sales and Promotion
- Suggestive Selling
- Hospitality Service Expertise
- Food Safety Oversight
Timeline
Server
Macaroni Grill
09.2022 - Current
Host
Macaroni Grill
11.2021 - 11.2022
Barista
Love At First Sip
04.2020 - 05.2023
High School Diploma -
West Orange High School
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