Olivia Hill
Raleigh,NC
Summary
Proven leader at Dover Saddlery, enhancing customer satisfaction through excellent communication. Skillfully bridged skill gaps, boosting team performance, and spearheaded initiatives that significantly increased revenue. Balances meticulous attention to detail with complex problem-solving to drive results. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Key Supervisor
Dover Saddlery
08.2023 - Current
- Monitored employee performance metrics to identify skill gaps and provide targeted training opportunities for professional growth.
- Maintained a clean, organized store environment, contributing to enhanced customer satisfaction levels.
- Managed cash handling procedures, ensuring accurate accounting of daily transactions and minimizing discrepancies.
- Trained new employees on company policies and procedures, ensuring consistent service quality across the team.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Product Advisor
Dover Saddlery
04.2023 - 08.2023
- Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
- Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
- Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
Farmhand
Fairview Stables
01.2021 - 03.2023
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
Hostess/Restaurant Busser
First Watch Inc.
08.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC05.2026
Associate of Arts - Human Resources Management
Levine Middle College High School
Charlotte, NC04.2023
Skills
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Inventory Control
- Complex Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Customer Satisfaction
- Cash Handling and Reconciliation
Timeline
Key Supervisor
Dover Saddlery
08.2023 - Current
Product Advisor
Dover Saddlery
04.2023 - 08.2023
Farmhand
Fairview Stables
01.2021 - 03.2023
Hostess/Restaurant Busser
First Watch Inc.
08.2020 - 05.2021
Bachelor of Arts - Psychology
North Carolina State University
Associate of Arts - Human Resources Management
Levine Middle College High School
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