Olivia Hill
Raleigh,NC
Summary
Enhanced customer satisfaction through strong communication and problem-solving. Boosted team performance by training employees and providing feedback. Led revenue-driving initiatives and ensured on-time job completion as an experienced supervisor.
Overview
4
4
years of professional experience
Work History
Key Supervisor
Dover Saddlery
08.2023 - Current
- Managed cash handling procedures, trained new employees on company policies, delegated tasks during busy periods, and built strong client relationships through attentive service and effective issue resolution.
Product Advisor
Dover Saddlery
04.2023 - 08.2023
- Resolved customer concerns promptly and professionally while identifying upselling opportunities during interactions, improving client retention and driving revenue growth.
Hostess
First Watch Inc.
01.2021 - 12.2022
- Welcomed guests warmly, managed reservations and seating arrangements efficiently, and ensured a positive dining experience through exceptional customer service. Handled stressful situations with expertise.
Education
Bachelor of Arts - Psychology
North Carolina State University
05.2026
Associate of Arts - Psychology
Levine Middle College High School
04.2023
Skills
- Customer service
- Attention to detail
- Verbal and written communication
- Training and mentoring
- Employee motivation
- Task delegation
- Decision-making
- Process improvement
- Multitasking and prioritizing
- Problem-solving abilities
- Customer satisfaction
Accomplishments
- Avid participant in 4-H for 10 years. Selected as 1 of 4 team members to represent NC for horse judging at the State, National and World platform finishing in the Top 3 both as a team and individually.
- Showed horses at the local, regional, and State level.
- Owned and worked with horses for 10+ years requiring great discipline and responsibility.
- Assisted teams to help organize and operate horse shows.
Timeline
Key Supervisor
Dover Saddlery
08.2023 - Current
Product Advisor
Dover Saddlery
04.2023 - 08.2023
Hostess
First Watch Inc.
01.2021 - 12.2022
Bachelor of Arts - Psychology
North Carolina State University
Associate of Arts - Psychology
Levine Middle College High School
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