Olivia Hodge
Lansing,MI
Summary
Energetically driven and compassionate, with a proven track record at Peckham for enhancing customer loyalty through exceptional service and empathy. Skilled in critical thinking and computer proficiency, adept at resolving complex issues and improving customer satisfaction. Demonstrates a unique blend of problem-solving abilities and active listening, significantly contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Peckham
10.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Nursing Assistant
McLaren Greater Lansing
10.2022 - 08.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
CNA
BrightStar Care
04.2021 - 09.2022
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
Aria Nursing and Rehab
06.2020 - 04.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Supported needs of 25+ residents under long-term care.
Education
High School Diploma -
Everett High School
Lansing, MI06.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Call center experience
Reading
I love to expand my knowledge and vocabulary with diverse reading materials!
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Peckham
10.2023 - 07.2024
Nursing Assistant
McLaren Greater Lansing
10.2022 - 08.2023
CNA
BrightStar Care
04.2021 - 09.2022
CNA
Aria Nursing and Rehab
06.2020 - 04.2021
High School Diploma -
Everett High School
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