Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Horne

Owings Mills,MD

Summary

A licensed Esthetician in the state of Florida who's proficient in spa programs, product sales and customer appointment set-up. Also currently working as a Spa Receptionist in Maryland, while in school to get licensed in the state of Maryland. As a Spa Receptionist i am promoting positive impressions and quality customer service skills. Exhibits a good attitude, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Spa Receptionist

Four Seasons Hotel
Baltimore, MD
04.2022 - Current
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Escorted clients to spa areas, treatment rooms and offices.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.

Advanced Esthetician Student

Cortiva Institute
Linthicum Heights, MD
03.2022 - Current
  • Removed hair through exfoliation, waxing, and threading.
  • Performed facial extractions for blackhead removals.
  • Performed facials and other treatments
  • Educated clients about products and self-maintenance for healthy skin based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Sanitized and organized station and tools
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining skin health.

Full Specialist Student

Hollywood Institute Of Beauty Careers
Margate, FL
12.2020 - 09.2021
  • Performed manicures, pedicures, paraffin wax treatments and full nail sets.
  • Sterilized equipment for patient treatments.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Welcomed clients arriving for appointments.
  • Performed consultations for patients before scheduling treatments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.

Education

Diploma in Advanced Esthetics -

Cortiva Institute
Linthicum Heights, MD
07.2022

Diploma in Full Specialty -

Hollywood Institute of Beauty Careers
Margate, FL
09.2021

Skills

  • Greeting and Seating Clients
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Data Research and Analysis
  • Equipment and Instrument Sterilization
  • Therapeutic Massage
  • Advanced Facials
  • Chemical Peels
  • Skin Analysis
  • Hot Stone Massage
  • Eyebrow Shaping
  • Hair Removal
  • Hydra Facials
  • Time Management
  • Facial and Scalp Massage

Timeline

Spa Receptionist

Four Seasons Hotel
04.2022 - Current

Advanced Esthetician Student

Cortiva Institute
03.2022 - Current

Full Specialist Student

Hollywood Institute Of Beauty Careers
12.2020 - 09.2021

Diploma in Advanced Esthetics -

Cortiva Institute

Diploma in Full Specialty -

Hollywood Institute of Beauty Careers

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Olivia Horne