Olivia Iding
Wauwatosa
Summary
Dedicated supervisor with proven expertise in team management and customer service. Skilled in training and mentoring, ensuring workplace safety and enhancing team performance.
Overview
5
5
years of professional experience
Work History
Crew Member/ Supervisor at The Landing
Landing at Hoyt Park and Pool
Wauwatosa, WI
05.2023 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and service standards.
- Trained and mentored new crew members, enhancing team performance and customer satisfaction.
- Implemented process improvements, reducing service wait times and increasing efficiency.
- Coordinated staff schedules, optimizing coverage during peak hours for operational effectiveness.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and processed payments accurately using POS systems.
- Developed strong relationships with regular patrons, fostering loyalty and community engagement.
- Served food and beverages promptly with focused attention to customer needs.
In-Home Nanny
Walsh Family
Wauwatosa, WI
08.2021 - Current
- Supervised daily activities to ensure safety and well-being of children.
- Developed and implemented engaging educational activities tailored to age groups.
- Maintained open communication with parents regarding children's progress and needs.
- Established routines that enhanced consistency and stability in children's lives.
- Supported diverse populations, including children with autism spectrum disorders, Down syndrome, stuttering challenges, and phonological disorders.
- Reduced downtime for clients by promptly addressing emergency repair requests and prioritizing critical issues.
In Home Care Assistant
Caregiver Services Inc.
Madison, WI
01.2026 - 05.2026
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Assisted clients with mobility and transfers, ensuring safety and comfort during activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
Wauwatosa East High School
Wauwatosa, WIBachelor of Science - Rehabilitation Science
University of Wisconsin, Madison
Madison, WI05.2027
Skills
- Workplace safety
- Motivational skills
- Team management
- Employee training
- Staff development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Excellent communication
Timeline
In Home Care Assistant
Caregiver Services Inc.
01.2026 - 05.2026
Crew Member/ Supervisor at The Landing
Landing at Hoyt Park and Pool
05.2023 - Current
In-Home Nanny
Walsh Family
08.2021 - Current
High School Diploma -
Wauwatosa East High School
Bachelor of Science - Rehabilitation Science
University of Wisconsin, Madison