Olivia Jasper
Ames,IA
Summary
An approachable and friendly person with a diverse background spanning Banking/Finance, Retail, Service, Management and Child Care. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
Es Tas Bar and Grill
07.2023 - Current
- My role involves overseeing various aspects of bar operations to ensure its smooth functioning and profitability
- I am responsible for managing the bar staff, handling inventory and orders, maintaining quality standards, providing exceptional customer service, overseeing financial aspects, and adhering to compliance requirements.
Shift Manager
Starbucks – Clarksville Tn/Ames Ia
12.2018 - 07.2023
- I lead a team of talented baristas in fostering a collaborative and customer-focused environment, providing exceptional customer service, ensuring positive and memorable experiences for all patrons, efficiently managed both drive-through and counter service operations, optimizing workflow and customer flow, implementing effective inventory management strategies, minimizing waste and ensuring optimal stock levels
- I also serve as the District Trainer for Iowa, responsible for providing comprehensive training and mentorship across multiple locations within the district
- Work away program – Sedona Arizona
Helper
11.2018 - 12.2018
- Assisted in refurbishing a rental property near the Sedona National forest
- Involved indoor cleaning, cooking, and outdoor environment maintenance in exchange for room and board.
Hospitality/register/trainer
Buffalo Wild Wings
05.2018 - 11.2018
- Greeted and seated patrons
- Managed the phone order and walk-in/pickup system
- Trained new personnel.
Financial assistant
Medulla LLC
08.2017 - 01.2018
- Entry and balancing of all financial transactions
- Online filing of bank statements
- Assist in end-of-month closing
- General filing and document organization
- XSport Fitness
child care
08.2017 - 01.2018
Teller
First Nation's Bank of Wheaton
01.2016 - 07.2017
- Manage customer transactions in all areas of personal and business banking
- Worked a variable shift including opening and closing the bank
- Responsible for balancing daily transaction registers.
Checker
Jewel Food Stores, Pet Rescue
12.2014 - 12.2015
- Worked standard and express lane registers on a variable shift
- Performed bagger and overstock roles as necessary
- Charity work
- Magnificent Mutts
Front desk
Child care
01.2010 - 01.2013
- Greeting and checking in members; initiating new membership requests; cleaning and maintaining gym
- Room – check in member's children; supervised play time; basic childcare etc., Growing up, I worked at weekly animal adoption events handling dogs, feeding and cleaning puppies, and discussing potential adoptions with attendees.
Education
Glenbard South High School
Glen Ellyn, Il.Skills
- Team Oversight
- Variance and Risk Analysis
- Inventory Control
- Interpersonal Skills
- Staff Motivation
- Food Preparation and Safety
- Team Leadership
- Supervision and Training
- Plan Projects
- Cash Drawer Balancing
- Scheduling and Coordinating
- Creative Solutions
Timeline
General Manager
Es Tas Bar and Grill
07.2023 - Current
Shift Manager
Starbucks – Clarksville Tn/Ames Ia
12.2018 - 07.2023
Helper
11.2018 - 12.2018
Hospitality/register/trainer
Buffalo Wild Wings
05.2018 - 11.2018
Financial assistant
Medulla LLC
08.2017 - 01.2018
child care
08.2017 - 01.2018
Teller
First Nation's Bank of Wheaton
01.2016 - 07.2017
Checker
Jewel Food Stores, Pet Rescue
12.2014 - 12.2015
Front desk
Child care
01.2010 - 01.2013
Glenbard South High School
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