Olivia Jimenez
ASP/JJl Surgical LLC
New Milford,NJ
3
years of professional experience
Compassionate Front Desk Receptionist skilled in patient and family services. Experienced in managing multi-line phone systems, scheduling appointments, and enhancing patient experiences through effective communication, hospitality and comfort in any situation. Committed to fostering supportive relationships and creating an environment where individuals feel valued and heard, ensuring comfort and trust in every interaction.
Work History
Front Desk Receptionist/Claims Specialist
3 Years 4 Months- Scheduled patient appointments, optimizing daily clinic operations and minimizing wait times.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed patient intake forms, ensuring accuracy and compliance with HIPAA regulations.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted in billing inquiries, providing clear information and resolving issues promptly.
- Maintained organized front desk area, contributing to a welcoming environment for patients and visitors.
- Trained new reception staff on operational procedures and software systems effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Reviewed and processed insurance claims to ensure compliance with company policies and regulations.
- Analyzed claim information for accuracy and completeness, resolving discrepancies efficiently.
- Maintained detailed records of all claims activities in electronic management systems for accurate reporting.
Education
High School Diploma
Skills
Listening Skills
Customer service
Client relations
Telephone etiquette
Attention to detail
Time management
Effective planning
Team collaboration
Timeline
Front Desk Receptionist/Claims Specialist
ASP/JJl Surgical LLC
02.2023 - 06.2026Read More
New Milford Highschool
High School Diploma
Read More