Jeni Payne
Fulshear,TX
Summary
Dynamic Front Desk Receptionist with proven expertise at Rightway Dental, excelling in customer service and meticulous attention to detail. Streamlined appointment scheduling and resolved billing discrepancies, enhancing client trust. Proficient in payment processing and adept at managing high-volume inquiries, ensuring efficient office operations and exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Insurance Claims
Rightway Dental
03.2022 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Bachelor of Social Work - Social Work
Brigham Young University
Provo, UT04-1990
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Verbal and written communication
- Sensitive information handling
- Office administration
- Guest relations
- Effective planning
- Computer proficiency
- Payment processing
- Customer complaint resolution
- Courteous and professional
Timeline
Front Desk Receptionist/Insurance Claims
Rightway Dental
03.2022 - Current
Bachelor of Social Work - Social Work
Brigham Young University
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