Olivia Johnson
Parker,CO
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Seeking to maintain a full-time or Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Loan Processor
Shared Service Solutions (Bellco)
10.2022 - 10.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to FastTrack procedures and promote teamwork.
Web Support Specialist
US Bank NA
02.2021 - 10.2022
- Managed high-volume support tickets, prioritizing effectively to ensure timely resolutions.
- Implemented streamlined ticket escalation process, resulting in faster resolution times for high-priority issues.
- Provided expert guidance on website navigation and usage, increasing end-user confidence and satisfaction levels.
- Trained new team members in web support best practices, ensuring consistent service quality across department.
Data Entry Specialist
Connect For Health Colorado (Medix)
06.2019 - 01.2020
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Education
Phlebotomy Certificate -
Oquirrh Mountain Phlebotomy School
Englewood, COHigh School Diploma -
Manual High School
Denver, CO05.2013
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
Timeline
Loan Processor
Shared Service Solutions (Bellco)
10.2022 - 10.2023
Web Support Specialist
US Bank NA
02.2021 - 10.2022
Data Entry Specialist
Connect For Health Colorado (Medix)
06.2019 - 01.2020
Phlebotomy Certificate -
Oquirrh Mountain Phlebotomy School
High School Diploma -
Manual High School
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