Olivia Juedes
Isanti,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aesthetic Care GS Specialist
Chapter Aesthetic Studio
Coon Rapids, MN
06.2024 - Current
- Licensed Advanced Practice Esthetician.
- Performed skin assessments to customize treatment plans for clients.
- Administered a variety of facials and body treatments using advanced techniques.
- Educated clients on skincare products and aftercare routines for optimal results.
- Maintained cleanliness and organization of treatment rooms and tools.
- Assisted in training new staff on procedures and customer service standards.
- Developed strong client relationships to ensure repeat business and satisfaction.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Handled escalated issues by employing effective problem-solving techniques to reach resolutions.
- Administered laser treatments in accordance with safety protocols and patient care standards.
- Provided specialized facials, microneedling, chemical peels, dermaplaning and other advanced treatments to address various skin concerns.
Advanced Practice Esthetician
Kalon Salon
Blaine, MN
01.2024 - 06.2024
- Delivered personalized skincare consultations to assess client needs and preferences.
- Performed various facial treatments, including microneedling, chemical peels, customized facials, waxing, lash lifts and brow laminations.
- Educated clients on proper skincare routines and product usage for optimal results.
- Maintained cleanliness and organization of treatment areas in compliance with safety standards.
- Built strong client relationships through consistent follow-up and exceptional customer service.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Managed individual schedule for all appointment bookings.
Advanced Practice Esthetician
Selah Salon and Spa
Anoka, MN
12.2022 - 12.2023
- Performed skin assessments to customize treatment plans for clients.
- Utilized industry-standard equipment and products to enhance service offerings.
- Collaborated with team members to improve workflow efficiency and client experience.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Barista
Caribou Coffee
Andover, MN
06.2022 - 12.2022
- Prepared and served high-quality beverages in a fast-paced environment.
- Operated espresso machines and blenders with precision and care.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Assisted customers with menu selections, enhancing overall experience.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new baristas on coffee preparation techniques and equipment usage.
- Implemented efficient cash-handling procedures to improve transaction accuracy.
- Maintained regular and consistent attendance and punctuality.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Spa Consultant
Totally Tan and Spa
Andover, MN
05.2021 - 06.2022
- Educated clients about services, products, and wellness practices to enhance their experience.
- Trained new staff on spa protocols and customer service standards to ensure consistency in service delivery.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Provided sales and customer service assistance to walk-in traffic
- Maintained cleanliness and sanitation standards across facilities.
Restaurant Hostess
The Tavern Grill
Blaine, MN
07.2020 - 05.2021
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed waitlist, optimizing seating arrangements for maximum capacity during peak hours.
- Coordinated with kitchen and wait staff to communicate guest needs and enhance service flow.
- Monitored dining area for guest satisfaction, promptly addressing concerns or requests to improve experience.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards and ambiance.
- Assisted in organizing special events, collaborating with management to create tailored dining experiences.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Associate Degree in Nursing - Nursing
Anoka-Ramsey Community College
Coon Rapids, MN05.2027
Advanced Practice Esthetician -
Saint Paul College
Saint Paul, MN05.2023
Esthetician -
Saint Paul College
Saint Paul, MN12.2022
High School Diploma -
Andover High School
Andover, MN05.2021
Skills
- Customer relations
- Team collaboration
- Time management
- Problem-solving
- Multi-tasking
- Team leadership
- Strong work ethic
- Patient relationship building
- Vital sign monitoring
- Mobility assistance
- Empathy and compassionate care
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
- Advanced Practice Esthetician Operator License
Timeline
Aesthetic Care GS Specialist
Chapter Aesthetic Studio
06.2024 - Current
Advanced Practice Esthetician
Kalon Salon
01.2024 - 06.2024
Advanced Practice Esthetician
Selah Salon and Spa
12.2022 - 12.2023
Barista
Caribou Coffee
06.2022 - 12.2022
Spa Consultant
Totally Tan and Spa
05.2021 - 06.2022
Restaurant Hostess
The Tavern Grill
07.2020 - 05.2021
Associate Degree in Nursing - Nursing
Anoka-Ramsey Community College
Advanced Practice Esthetician -
Saint Paul College
Esthetician -
Saint Paul College
High School Diploma -
Andover High School