JULIE WOODRUFF

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Streamlined recruitment for national and regional event processes, expediting the hiring of qualified candidates.
• Key personnel in processing over $2.5M in incentive funding to new and established employees, helping to bring in new talent and retain established talent.
• Precessed paperwork for 47 tentative job offers (TJO) totaling $320K in incentives for new hires, increasing the number of TJOs by 200% and funding execution by 500%.

• Served as a liaison between management and staff during periods of organizational restructuring or workforce.
• Managed meeting schedules and travel plans of 5 corporate executives while performing general office administration tasks.

Implemented company-wide work from home policy resulting in an 87% increase in employee satisfaction.

Created a 20-page training manual from scratch for new hires in the marketing department.

Streamlined employee onboarding first day process and reduced onboarding time by 24 hours increased new hire and supervisor satisfactions rating by 70%

Created and managed new employee orientations, benefits, payroll, retirements, terminations, and promotions for over 360 employees.

Structured and implemented programs in the areas of training and new employee orientation and incentives, lowering the training and payment time for 3 months to 2 weeks.

Supported management with handling and resolving human resource issues, decreasing the employee complaints by 70%

Shortlisted list of over 40 qualified applicants for 6 open positions and helped hiring managers select and fill all 6 open positions in less than 2 months.

Developed HR and general administration budget of over $250,000.00.

Drafted and implemented policies, procedures, employee handbook and supervisor handbook for over 360 employees.

Provided counsel to 9 senior level staff.

Counseled 50+ employees on performance, which increased efficiency by 20% and that organization met Division suspense.

Reduced legal risks by conducting regular audits of HR policies and procedures, ensuring 100% compliance with federal regulations.

Delivered new supervisor training on HR policies and procedures, which improved compliance of 360+ staff members.

• Manage the Divisions DPMAPS, awards program, and hiring actions; working with Chief’s to establish and track all staffing and personnel actions
• Member of the Leadership Development Committee for the Albuquerque District, helping to assist in facilitating Leadership Development Programs I and II, promoting leadership development within district
• Responsible for all purchasing for the Planning, Project, and Program Management Division, and have picked up some of the A&A staff purchasing as well
• Attend SPD Master Calendar meetings with XA and SIG and monitor strategic events coming up, have helped both position with coordinating agendas and house blankets for DV’s, coordination of collection of materials for Congressional Visits and other large District events
• Responsible for processing and tracking all personnel action for 60+ personnel to include time and attendance, leave, awards, evaluations, travel orders and vouchers, annual training, and licensing requirements as well a purchasing for the Division
• Assigned special project lead for the first virtual Change of Command for the South Pacific Division, setting the standard and providing the continuity to other districts within the Division
• Appointed to attend weekly Corporate Board meetings to take notes and provide mid-level managers pertinent information for internal direction and trusted to edit confidential matters
• Screen all incoming Executive Office communication to the district and direct to appropriate Staff as well as logging and tracking correspondence that requires action and further communication
• Developed Excel spreadsheets to track budget data to allow division and branch leaders to make policy and procedural decisions to annual award budgets and overhead spending within their areas of responsibility
• Provides personal assistance to Planning, Projects, & Program Chief on controversial and confidential matters pertaining to EEO, hiring action and other personnel records as well as reviewing all correspondence, reviewing payroll, travel orders and vouchers to advise and ensure accuracy for signing
• Responsible for setting up and running internal and external high-profile meetings for Executive Office through multiple communications platforms such as Microsoft Teams, WebEx, and Skype.

• Timekeeper for Recreation Division, required to know leave and time keeping policies, monitor, review and code payroll; done with 100 percent accuracy of pay for up to 150 personnel assigned
• Reviews all hiring packages, termination request, contracts, and official correspondence from Recreation Division Manager all the way up to City of Albuquerque Mayor’s office
• Keeps track of multiple calendars for Recreation Division Manager as well and other managers and Rental Facility calendar for rental of Balloon Fiesta Park and facilities
• Is the liaison between the City of Albuquerque and the Balloon Fiesta Commission; organization is made up of nine local agencies to include Sandia Pueblo and Albuquerque International Balloon Fiesta
• Requires scheduling/organizing and collecting data for meetings, posting notices, taking notes, transcribing, and posting meeting minutes to Commission and public domains
• Manages million-dollar budget for Recreation Division; tasks payroll budget, handles all purchasing: contract initiation, quotes, purchasing, and payment as well as tracking budget and end of year close out
• Point of contact for the Parks and Recreation Department for all Inspection of Public Records requests; works with requestor, City Clerk’s office and 6 Parks and Recreation Divisions to collect, sanitize and provide requested documentation per City regulations.

• Training Manager-developed in-depth/hands-on training plan and tracking database for professional development, managed Air Force Training Records for nine personnel in upgrade training, and 29 employees overall, improving work center’s training efficiency by 10%
• Supervised daily office operations for staff of 29 employees, five diverse work centers, providing customer support and counseling to 3.5 thousand personnel on such items as reassignment, separation, retirement, training, promotion opportunities and policies
• Response time for customers receiving entitlements up 74% in less than 2 months
• Composed and drafted all outgoing correspondence and reports for managers
• Handled understaffing, disputes, terminating employees and administering disciplinary procedures
• Developed and enforced company policy and procedures relating to all phases of human resources management
• Explained employee compensation, benefits, schedules, working conditions, training, and promotion opportunities
• Resolved employment-related disputes through proactive communication.

• Managed $600,000.00 quarterly in payments and tuition for student population
• Revamped stale HQ AFROTC training course for human resource professionals; handpicked to teach 40-hour course of 38 personnel quarterly over a two-year period having Command wide mission impact for 144 detachments nationwide
• Led and staged recruiting events, bringing in 102 new members within two years; first year brought averages up 33% for females, 6% for Native Americans, beat Air Force average by 19%; second year brought averages up 28% for females, 34% for Hispanics, beat Air Force average by 10%
• Tracked up to 180 cadet training requirements, to include travel, and updating grades and notifying leadership of any decencies in meeting requirements and making recommendation for scholarship award, graduation, and commissioning
• Developed and maintained critical statistics; allowed leadership analyses for target unit improvements
• Training Program Subject Matter Expert, requested by name to go to New Mexico State University to train their personnel on program requirement, policies, and program requirements
• Refined local processes, generating additional option for cadet study options, brought Detachments GPA to number to in the region of 36 Detachments within the region and 5% over nationwide GPA
• Overhauled degree review process validated plans, grades, education requirements for 76 individuals, eliminating 5 disenrollment’s preserving program enrollment
• Filled in for instructor’s short notice to teach leadership courses as well as other classes for instructors if they were pulled away
• Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
• Developed and maintained organizations statistics for student population and scholarship tracking
• Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers, and references
• Records custodian and point of contact for all Freedom of Information Act requests
• Government Travel and Purchase Card Manager for department.

• Provided support to third largest Military Personnel Squadron in Air Force, managed eight personnel over five programs, Assignments, Separations Retirements, Training and Evaluations assisting more than 2000 customers annually
• Supervised notification of 57 Senior Developmental Education and Intermediate Developmental Education selectee with class processing information same day as release, allowed members maximum preparation time
• Created web-based red cross response/emergency leave process for deployed location, making Command approval 60% faster; 28 individuals able to make it home for life changing events
• Compliancy guru, identified policy changes to Air Force program and made changes to leadership training syllabus to ensure compliancy in program requirements, having a Command wide impact
• Created standard operating procedures for processing of records between numerous workstations and programs eliminating short notice screening
• Organized and ran Project Management Team, authored process continuity guidance for Human Resource career field changes ensuring base wide success of overall program
• Adjusted program mechanics to account for changing conditions within care
• Coordinated work between multiple departments to ensure all process and policies were being complied with and the individual were briefed and counseled correctly and timely for them to make career decisions
• Squadron Government Purchase Card manager; handled purchasing for special projects and daily office supplies.