Olivia Kelly
Charleston,SC
Summary
Experienced sales associate with a proven track record of driving revenue and providing exceptional customer service. Adept at working in fast-paced environments and collaborating effectively within a team. Skilled in communication and leveraging product knowledge to meet and exceed sales targets. Posses a strong educational background in psychology, complementing my understanding of consumer behavior and marketing strategies. Eager to leverage my skills in a challenging sales executive role, with an aspiration in making an impact in software sales.
Overview
7
7
years of professional experience
Work History
Retail Sales Specialist/Sales Floor Manager
Shoes On King
02.2019 - Current
- Drive sales through engagement of customers and suggestive selling
- Demonstrate expert product knowledge while addressing customers inquiries
- Cultivate and maintain customer relationships by reaching out with the arrival new inventory
- Handle customer service including POS, online sales, inventory management, and product merchandising
- Effectively handle unhappy customers with courtesy and interpersonal skills to resolve complaints and concerns
- Oversee current staff and mentor/train new hires to achieve maximum profitability
Inside Sales Intern
Lodging Source
05.2022 - 09.2023
- Actively coordinated with the Director Of Business Development to maintain, develop, and grow client base
- Developed sales opportunities by soliciting new accounts via email and cold calling
- Assisted with collections, obtaining folios, and data entry in Salesforce
Restaurant Server
Coda Del Pesce
01.2017 - 12.2018
- Assisted guests with order selection by promoting specific menu items and specials
- Coordinated with kitchen staff to ensure timely and accurate order preparation
- Regularly followed up with seated tables to guarantee efficient customer service
- Understood and completed transactions on POS
Education
Bachelor of Science - Psychology, Minor In Life Sciences
Clemson University
Clemson, SC05.2024
Skills
- Product Knowledge
- Sales Strategy
- Client Relationship Management
- Team Leadership
- Salesforce
- Problem Solving
- Verbal and Written Communication
Timeline
Inside Sales Intern
Lodging Source
05.2022 - 09.2023
Retail Sales Specialist/Sales Floor Manager
Shoes On King
02.2019 - Current
Restaurant Server
Coda Del Pesce
01.2017 - 12.2018
Bachelor of Science - Psychology, Minor In Life Sciences
Clemson University
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