Olivia Kelly
Greenfield,IN
Summary
Versatile and results-oriented professional with a robust background spanning security, heavy equipment operation, and customer service, notably at Hancock Regional Hospital. Excelled in emergency response and complex problem-solving, enhancing safety and operational efficiency. Skilled in surveillance and relationship building, consistently achieving goals and fostering positive environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Hancock Regional Hospital
12.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot and golf cart.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Code badges with appropriate access
- Experience with Avigilon camera systems.
Heavy Equipment Operator
Ryan Central Inc.
06.2021 - 11.2022
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Remove debris and leveled ground to prepare job sites for construction projects.
Heavy Equipment Operator
Infrastructure Contracting Inc
08.2020 - 06.2021
- Operated range of heavy equipment on regular basis with advanced skill.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Moved equipment between job locations.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
- Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
Bartender
Fraternal Order of Police
06.2020 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Sales Associate
Del Sol and Cariloha
03.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Horizontal Construction Engineer
United States Army Corps Of Engineers
06.2016 - 08.2018
- Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
- Collected and managed data to develop engineering estimates.
- Conducted in-depth research to develop recommendations for approaches, concepts, materials or equipment.
Education
No Degree - Radiology
Ivy Tech Community College of Indiana
Indianapolis, IN01-2027
High School Diploma -
Greenfield Central High School
Greenfield, IN06-2016
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
Certification
IAHSS Certification
Taser Certification
Up to date on quarterly weapon qualification
Multiple completed courses through Police One Academy
CPR certified
Timeline
Security Officer
Hancock Regional Hospital
12.2022 - Current
Heavy Equipment Operator
Ryan Central Inc.
06.2021 - 11.2022
Heavy Equipment Operator
Infrastructure Contracting Inc
08.2020 - 06.2021
Bartender
Fraternal Order of Police
06.2020 - 10.2020
Sales Associate
Del Sol and Cariloha
03.2019 - 01.2020
Horizontal Construction Engineer
United States Army Corps Of Engineers
06.2016 - 08.2018
IAHSS Certification
Taser Certification
Up to date on quarterly weapon qualification
Multiple completed courses through Police One Academy
CPR certified
No Degree - Radiology
Ivy Tech Community College of Indiana
High School Diploma -
Greenfield Central High School
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