Olivia Kneeland
Bristol,RI
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Providence Coal Fired Pizza. Proven ability to enhance guest experiences through effective multitasking and cash handling. Recognized for maintaining cleanliness standards and fostering a welcoming atmosphere, ensuring high-quality service in fast-paced environments.
Overview
2022
2022
years of professional experience
Work History
Server/bartender
Providence Coal Fired Pizza
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Gas Lamp Grille
Newport, RI
05.2017 - 07.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Barista
The Art Cafe
Little Compton, RI
04.2018 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Grays Daily Grind
Westport, MA
03.2015 - 09.2017
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Business
Rhode Island College
Providence, RIPortsmouth High School
Portsmouth, RI2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- Cleanliness standards
- High volume dining
Timeline
Barista
The Art Cafe
04.2018 - 08.2019
Server
Gas Lamp Grille
05.2017 - 07.2021
Barista
Grays Daily Grind
03.2015 - 09.2017
Server/bartender
Providence Coal Fired Pizza
Business
Rhode Island College
Portsmouth High School