Hi, I’m
Olivia Knoedler
Leroy,IL
Summary
Detail-oriented and creative professional with experience in journalism, marketing, and customer service. Adept at content creation, literary editing, and audience engagement. Strong background in event coverage, media planning, and administrative support.
Overview
3
years of professional experience
Work History
McDonalds
Food Service
06.2022 - Current
Job overview
- Delivered proficient customer service across various channels, including headset, front counter, and mobile app, ensuring smooth communication and rapid problem resolution in a fast-paced environment.
- Assisted customers in navigating and utilizing mobile platforms for orders and promotions, enhancing their overall experience and driving digital engagement.
- Resolved customer complaints efficiently and with empathy, turning potentially negative experiences into positive ones and ensuring customer retention.
Collinsville Daily News
Journalist Intern
08.2024 - 05.2025
Job overview
- Collaborated with mentor Jacqueline Duty to assess and respond to the evolving demands of the online readership market, tailoring content strategies for audience engagement.
- Authored articles that explored current pop culture and societal trends from the perspective of a young adult, addressing topics relevant to a broad audience and sparking conversation.
- Interviewed St. Louis-based artists, including Fingers Crossed Press, Mauricio Villanueva, and Alma De Mexico, capturing their stories and promoting local art through engaging written content.
- Covered events sponsored by the Hispanic Chamber of Commerce, such as Cinco de Mayo celebrations and professional networking events, highlighting the importance of cultural outreach and community engagement.
- Photographed and documented the St. Louis welcome event for Amal, a 12-foot puppet symbolizing a Syrian refugee, providing visual content to amplify the story and foster a connection with diverse audiences.
Kirby Foods
Cashier
01.2024 - Current
Job overview
- Evaluated the service needs of customers, while learning about product placement, product trends, target market, and customer loyalty
Education
SIUE
Bachelor of Science from Strategic Advertisement
05.2024
University Overview
- Honoree of cum laude
Parkland Community College
Associates from Arts
01.2022
University Overview
- Awarded Parkland's Chosen Candidate for Lincoln Laurette
Skills
- Canva Pro Expertise
- Wix Studio Proficiency
- Digital Photography Management
- WordPress Management
- Expertise in Adobe Acrobat
- Collaborative Team Planning
- Content Editing
- Brochure Layout Design
Leadership Experience
- Editor & Designer | SIUE’s Student Literary Journal, River Bluff Review 2023 issue
Led design efforts using Wix Studio to create an engaging online platform for student submissions, ensuring cohesive and visually appealing formatting. Played a key role in reviewing and selecting literary works, emphasizing diverse themes and voices to enrich the journal's content. - Mentor & Tutor | District 4 Elementary School
Provided academic support in an after-school homework club, guiding students to improve their reading and comprehension skills. Fostered a positive learning environment, empowering students to build confidence and succeed academically. - Member | Sigma Tau Delta
Organized and promoted events such as banned book panels, open mic nights, and book clubs, fostering engagement and community involvement. Actively contributed to planning literary discussions and played a key role in the advertising and promotion of major academic events.
Timeline
Journalist Intern
Collinsville Daily News
08.2024 - 05.2025
Cashier
Kirby Foods
01.2024 - Current
Food Service
McDonalds
06.2022 - Current
SIUE
Bachelor of Science from Strategic Advertisement
Parkland Community College
Associates from Arts
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