Olivia Kottke
New Richmond,WI
Summary
Successful human resource candidate with expertise in employee recruitment and training. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
5
5
years of professional experience
Work History
Recruiting and Retention Specialist
Comfort Keepers
11.2022 - Current
- Managing a full recruitment cycle to include candidate review, selection and phone screen
- Interviewing, scheduling, and negotiating salaries as well as coordinate hire dates for candidates
- Research, establish and implement sourcing plans including utilization of all social media outlets.
- Established customer retention programs to improve loyalty and increase lifetime value
Online Grocery Pickup Associate
Walmart
05.2022 - 10.2022
- Fulfilled customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and talking with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.
Customer Service Associate
The Home Depot
03.2021 - 05.2022
- Greet customers as they arrive to the store and resolve any issues they may have, such as finding a product or an issue with an online order
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
Instacart Shopper
05.2020 - 03.2021
- Diligently shopped customers grocery orders while following their careful instructions of any substitutions or additions
- Organized food and personal items carefully while bagging
- Delivered groceries quickly and safely while maintaining excellent customer service.
Customer Service Associate
Walgreens
01.2019 - 05.2020
- Aided customers in whatever they ask, whether it be checking out their items or helping them find an item on the shelf
- Efficiently multitasked, worked on stocking shelves and also worked in the photo department while also satisfying customer's needs.
Education
Bachelor of Science - Psychology
University of Minnesota - Duluth
Duluth, MNHigh School Diploma -
Hudson High School
Hudson, WI05.2019
Skills
- Customer Service (5 years)
- Writing Skills
- English
- Basic Computer Skills (5 years)
- Food Service
- Problem Resolution
- Organizational Systems
- Cashiering
- Recruitment and Retention Strategies
- Employee Referral Programs
- Recruitment and Selection
Timeline
Recruiting and Retention Specialist
Comfort Keepers
11.2022 - Current
Online Grocery Pickup Associate
Walmart
05.2022 - 10.2022
Customer Service Associate
The Home Depot
03.2021 - 05.2022
Instacart Shopper
05.2020 - 03.2021
Customer Service Associate
Walgreens
01.2019 - 05.2020
Bachelor of Science - Psychology
University of Minnesota - Duluth
High School Diploma -
Hudson High School
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