Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Olivia Krohn

Whitewater

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Shift Manager

Starbucks
10.2021 - 03.2024
  • Managed daily operations of a high-volume Starbucks store, ensuring exceptional customer service and satisfaction
  • Resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction
  • Conducted regular performance evaluations for team members, providing constructive feedback for growth and development opportunities
  • Trained employees on proper cash handling procedures
  • Mentored team members on coffee brewing techniques to maintain consistent taste profiles

Barista

Sweet Spot Cafe
05.2023 - 09.2023
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly

Crew Member

McDonald's
02.2018 - 01.2021
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
  • Demonstrated strong communication skills by effectively conveying information about menu items to customers

Education

High school diploma -

Edgerton High School
Edgerton, WI
05.2021

Skills

  • Cash handling
  • Customer service focus
  • Team collaboration and leadership
  • Decision-making
  • Problem-solving
  • Active listening
  • Team development

Affiliations

  • Edgerton FFA

Timeline

Barista

Sweet Spot Cafe
05.2023 - 09.2023

Shift Manager

Starbucks
10.2021 - 03.2024

Crew Member

McDonald's
02.2018 - 01.2021

High school diploma -

Edgerton High School
Olivia Krohn