Summary
Overview
Work History
Education
Skills
Volunteer Experience
Student Activities
Leadership Experience
Timeline
Generic

Olivia Kuty

New York

Summary

Customer service representative with expertise in communication and time management. Proven track record in enhancing client engagement and operational efficiency. Strong problem-solving skills applied in high-pressure environments to boost customer satisfaction and support team objectives.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

David's Bridal
Amhert
02.2025 - Current
  • Addressed customer inquiries and concerns through effective communication skills.
  • Ensured showroom readiness by checking in merchandise shipments and unpacking inventory.
  • Processed transactions efficiently, providing attentive support to clients during checkout.

David's Bridal Representative

Buffalo Bridal Convention
Buffalo
01.2025 - Current
  • Represented David’s Bridal at a high-profile regional bridal show, engaging hundreds of attendees.
  • Styled booth to reflect brand aesthetics and effectively showcase product offerings.
  • Promoted services, establishing rapport with prospective clients and securing over 40 scheduled appointments.
  • Enrolled guests in loyalty program, enhancing customer retention and increasing brand awareness.

Stylist

David's Bridal
Amhert
10.2024 - 02.2025
  • Conducted personal consultations to assess clients' styling needs and preferences.
  • Facilitated personalized styling sessions for bridal and formalwear.
  • Provided attentive service in high-pressure retail environment.

Food/Beverage Expert

The Grapevine Restaurant/ Banquets
Amherst
06.2023 - 08.2024
  • Organized and prioritized tasks to achieve service goals efficiently.
  • Monitored inventory levels and alerted management about supply shortages.
  • Trained new staff in salad preparation techniques and food safety protocols.
  • Ensured cleanliness and organization of salad bar area during service hours.

Education

BBA - Marketing

Pace University
New York, NY
05-2029

High School Diploma -

Mount Saint Mary Academy
Kenmore, NY
05-2025

Skills

  • Customer service
  • Effective communication
  • Time management
  • Sales strategies
  • High-energy attitude
  • Merchandise upselling
  • Inbound and outbound calling

Volunteer Experience

  • Mount St. Mary Academy, Open House Guide (Grades 9, 10, 11, 12)
  • Washcloth Project, Knitting for Refugee Organizations
  • Mental Health Association of Niagara County, Event Volunteer
  • Literacy Volunteers, Event Volunteer
  • The Teachers Desk, Communications Assistant
  • Saint Vincent DePaul Soup Kitchen

Student Activities

  • Student Council
  • Yearbook Club
  • Students Against Social Injustice
  • Improv Club
  • Virtual Enterprises Business Fresh Start Fitness, Co-Founder, Head of Human Resources, Chief Innovations Officer
  • San Diego Tradefair, 2024
  • NYC Youth Business Summit Presenter, 2024
  • Fresh Start Fitness Community Outreach Event Head Coordinator, 2025

Leadership Experience

  • Class Vice President
  • Yearbook Club Secretary/ Treasurer
  • Bowling Team Captain
  • Tennis Team Captain
  • Improv Club Co-Founder/ President

Timeline

Customer Service Representative

David's Bridal
02.2025 - Current

David's Bridal Representative

Buffalo Bridal Convention
01.2025 - Current

Stylist

David's Bridal
10.2024 - 02.2025

Food/Beverage Expert

The Grapevine Restaurant/ Banquets
06.2023 - 08.2024

BBA - Marketing

Pace University

High School Diploma -

Mount Saint Mary Academy

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