Olivia Lacayo
Tampa,FL
Summary
I am a dedicated worker with exceptional customer service skills. Known for maintaining composure in fast-paced environments while ensuring guest satisfaction and efficient service. I'm skilled in effective communication and adaptive problem solving, while maintaining a positive attitude. :)
Overview
6
6
years of professional experience
Work History
Banquet Server
Hotel Haya
Tampa, FL
06.2021 - Current
- Delivered exceptional service during high-volume banquets, ensuring guest satisfaction and adherence to event standards.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Server
Stonewood Grill & Tavern
Tampa, FL
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing tasks to maintain workflow during peak hours.
Banquet Server
Element
Tampa, FL
03.2024 - Current
- Coordinated with kitchen staff to ensure timely service of food and beverages, enhancing overall event experience.
- Trained new team members on service protocols and best practices, fostering a collaborative work environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Computer Science
FES
Tampa, FL05-2027
High School Diploma -
Brandon Highschool
Brandon, FL05-2021
Skills
- Exceptional customer Service
- Proficent work ethic
- Adaptive problem solving
- Strong teamwork
- Clear communication
- Punctual and reliable
Timeline
Banquet Server
Element
03.2024 - Current
Banquet Server
Hotel Haya
06.2021 - Current
Server
Stonewood Grill & Tavern
01.2021 - Current
Associate of Science - Computer Science
FES
High School Diploma -
Brandon Highschool