Olivia Lanehart
Mendota,IL
Summary
Transportation Clerk offering two years of superior clerical support for transportation managers and drivers. Highly skilled in managing invoice generation, mileage reports and shipping documentation.
Overview
5
5
years of professional experience
Work History
Transportation Clerk
Penske Logistics
Minooka, IL
10.2022 - Current
- Streamlined communication channels between carriers, clients, and internal teams for improved shipment tracking accuracy.
- Conducted regular audits of transport-related documents, ensuring compliance with industry regulations.
- Reduced shipment delays by closely monitoring cargo status and addressing issues proactively.
- Analyzed shipping data to identify trends and opportunities for improvement in transportation processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Maintained payroll information by calculating, collecting, and entering data.
- Analyzed and reported on inventory levels to determine purchasing requirements.
Service Desk and Deliveries Supervisor
The Home Depot
Yorkville, IL
01.2022 - 10.2022
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
Human Resources Assistant
The Home Depot
Yorkville, IL
05.2021 - 10.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted with creating employee handbooks and manuals.
- Coordinated schedules for staff.
Flooring Specialist
The Home Depot
Yorkville, IL
03.2021 - 12.2021
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed and sold custom window shades.
Head Cashier
The Home Depot
Yorkville, IL
03.2020 - 02.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
Cashier
The Home Depot
Yorkville, IL
01.2020 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Host
Cracker Barrell
Ottawa, IL
06.2019 - 12.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Business
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Parkview Christian Academy
Yorkville, IL05.2019
Skills
- Leadership Qualities
- Transportation Planning
- Shipment Tracking
- Documentation Handling
Professional References
Paul Wasylyszyn | Operations Manager
The Home Depot
630-200-4442
Paul was my Operations Manager for 1 year while I was working at The Home Depot.
Hayley Ferguson | Supervisor
The Home Depot
630-870-6280
Hayley was my supervisor while I worked as a flooring specialist.
Timeline
Transportation Clerk
Penske Logistics
10.2022 - Current
Service Desk and Deliveries Supervisor
The Home Depot
01.2022 - 10.2022
Human Resources Assistant
The Home Depot
05.2021 - 10.2022
Flooring Specialist
The Home Depot
03.2021 - 12.2021
Head Cashier
The Home Depot
03.2020 - 02.2021
Cashier
The Home Depot
01.2020 - 03.2020
Host
Cracker Barrell
06.2019 - 12.2019
Business
Waubonsee Community College
High School Diploma -
Parkview Christian Academy