Olivia Lechuga Aranda
El Mirage,AZ
Summary
Compassionate Med Tech with experience at Senita Ridge, adept at direct patient care and medical record documentation. Proven ability to foster strong relationships and provide emotional support, ensuring patient comfort and dignity. Dependable and goal-oriented, dedicated to enhancing patient well-being through effective communication and emotional support. Recognized for problem-solving skills and maintaining confidentiality while upholding HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Med Tech
Senita Ridge
Peoria, AZ
11.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
Delivery Driver
Uber Eats
El Mirage, AZ
07.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Improved customer satisfaction by assisting in timely food delivery during peak hours.
- Increased customer satisfaction with quick and courteous food delivery.
- Improved customer satisfaction with timely and accurate food delivery.
Caregiver
Ventana Winds Retirement Home
Youngtown, AZ
06.2013 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Debt Collector
Convergent Outsourcing
Phoenix, AZ
06.2018 - 03.2019
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Caregiving Certificate -
Platinum Training Services LLC
Peoria, AZHigh School Diploma -
Dysart High School
El Mirage, AZ05.2014
Skills
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- Medical record documentation
- Patient care documentation
- Elderly care
- Problem-solving
- Respectful and compassionate
- Patient care
- Dependable and responsible
- Basic housekeeping
- Personal hygiene assistance
- Emotional support
- Debt recovery strategies
- Patience and persistence
- Goal-oriented mindset
- Stress tolerance
- Type software
Timeline
Med Tech
Senita Ridge
11.2023 - Current
Delivery Driver
Uber Eats
07.2022 - Current
Debt Collector
Convergent Outsourcing
06.2018 - 03.2019
Caregiver
Ventana Winds Retirement Home
06.2013 - 11.2023
Caregiving Certificate -
Platinum Training Services LLC
High School Diploma -
Dysart High School