Olivia Lehn
Plattsmouth,NE
Summary
Dynamic and customer-focused professional with extensive experience at Horseshoe Casino, excelling in cash handling and guest relations. Proven ability to enhance customer satisfaction through exceptional service and relationship-building, resulting in increased repeat clientele. Skilled in managing high-volume environments while maintaining attention to detail and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Horseshoe Casino
01.2023 - 04.2025
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Checked guests' identification before serving alcoholic beverages.
Receptionist
Paw Paradise
02.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Dog Groomer
Paw Paradise
01.2020 - 02.2022
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Education
Elkhorn North
Omaha, NE05.2017
Skills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- Exceptional customer service
- Reliability and punctuality
- Payment processing
- Tableside service
- Quality control
- Stress tolerance
- Promoting specials
- Reading body language
- POS system expertise
- Cash handling proficiency
- Calculating tips
- Guest relations management
- Handling guest complaints
- Team player attitude
- Beverage making
- Hospitality and accommodation
Flexible Location
I am able to relocate
Timeline
Cocktail Server
Horseshoe Casino
01.2023 - 04.2025
Receptionist
Paw Paradise
02.2022 - 01.2023
Dog Groomer
Paw Paradise
01.2020 - 02.2022
Elkhorn North
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