Olivia Levy
Pittsburgh
Summary
Hospitality and Customer Service professional experienced in managing restaurant staff and optimizing daily operations. Enhanced customer satisfaction and operational efficiency through effective team-building and conflict resolution skills. Focused on delivering value and fostering a positive workplace environment.
Overview
15
15
years of professional experience
Work History
Restaurant Supervisor
Doubletree By Hilton Green Tree Pittsburgh
500 Mansfield Ave Piitsburgh 15205
02.2024 - Current
- Supervised daily operations to ensure consistent service quality and adherence to company standards.
- Trained and mentored staff on customer service protocols and food safety regulations.
- Coordinated scheduling to optimize labor efficiency and meet business demands effectively.
- Implemented inventory control measures, reducing waste and improving stock management processes.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular performance evaluations, providing feedback to drive team development and engagement.
- Collaborated with kitchen staff to streamline communication and improve service delivery speed.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
Banquet Server
Sheraton Hotel Station Square
300 West Station Square Drive, Pittsburgh Pa 15219
09.2023 - Current
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Coordinated with kitchen staff to guarantee timely food delivery and presentation standards.
- Managed table setups and cleanups efficiently, adhering to hotel protocols for event readiness.
- Assisted in training new staff on service techniques and operational procedures to maintain quality standards.
- Resolved guest inquiries and concerns promptly, demonstrating commitment to excellent customer service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Bistro Attendant
Doubletree By Hilton Hotel
500 Mansfield Ave Pittsburgh15205
07.2018 - Current
- Provided exceptional customer service in fast-paced bistro environment, ensuring guest satisfaction and loyalty.
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Coordinated dining room setup and layout for special events, enhancing overall guest experience.
- Trained new staff on bistro operations, promoting adherence to company protocols and efficiency.
- Fostered positive relationships with regular customers, enhancing loyalty through personalized service initiatives.
- Assisted in inventory management, monitoring supplies for timely restocking of materials and equipment.
- Maintained cleanliness and organization of the café environment to enhance customer experience.
Catering/ Events Coordinator
Patsylyn Caterers Ltd
5 West Camp Close Kingston, Jamaica
11.2013 - 11.2014
- Answering phones, taking orders via telephone, creating menus based on the type of function, creating and printing invoices, contacting wait staff, contacting rental company if rentals are needed for the function being catered for. relay orders with catering staff as well as Schedule pickup and deliveries
- Managed communication between departments to facilitate information sharing and collaboration.
Cashier
Restaurant (Wendy’s)
Cherokee, USA
06.2011 - 09.2011
- Processed customer transactions
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored cash register for discrepancies, ensuring accurate financial reporting at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
BSc - Hospitality, Tourism and Entertainment Mgmt
Excelsior Community College
Kingston, Jamaica05-2012
Associate degree - Hospitality Entertainment Tourism Mgmt
Portmore community College
St. Catherine, Jamaica07-2008
Secondary Education - CXCs
Jose Marti Technical High School
St. Catherine, Jamaica07-2005
Skills
- Point of Sale Systems
- Food service
- Inventory Management
- Customer service
- Staff scheduling
- Guest relations
- Hospitality
- Management
- Communication
Interests
I am competent, hardworking, very good team player, vibrant, energetic, dependable and reliable individual who possesses the attribute of working well with others My hobbies include reading, dancing acting and socializing with friends
Section name
- October 21, 2013
- To Whom It May Concern
- I hereby apply for a position within your organisation. I am a graduate student of the Excelsior Community College where I attained a Bachelor of Science Degree in Hospitality Entertainment and Tourism Management. Also I am the public relation officer for the Windsor Youth with Vision voluntary club in St. Catherine. I am desirous to be apart of your establishment as it will afford me the opportunity to utilize and implement my knowledge skills and experience in the hospitality industry, as it relates to customer service, human resource management, font office operation, housekeeping, marketing and events planning/management.
- Therefore my goal is to improve/boost my career in the tourism and hospitality industry through the involvement of the day to day activities within your organisation. Hence this will enable me to develop a higher level of professionalism and work ethics, while adhering to the principles of such service entity.
- I am confident that my combination of skills and past experiences will be of great contribution and asset to your organization. I am a competent, hard working,self motivated individual, very good team player and can adjust myself in any surrounding to get my task done.
- Enclosed is a copy of my curriculum vitae with full details of my qualifications and experiences, which I hope will matriculate to your requirements.
- Thank you for your kind consideration and I look forward to hearing from you.
- Sincerely
- Olivia Levy
Greater Pittsburgh Hotel Association, 2022 Hotel Employer of the Year
Greater Pittsburgh Hotel Association
- 2022 hotel Employee of the Year Recipient
Doubletree By Hilton GreenTree, Pittsburgh
- Two times Superior Customer Care Awards recipient
- 2019 Employee of the month recipient
Languages
English
Native or Bilingual
Timeline
Restaurant Supervisor
Doubletree By Hilton Green Tree Pittsburgh
02.2024 - Current
Banquet Server
Sheraton Hotel Station Square
09.2023 - Current
Bistro Attendant
Doubletree By Hilton Hotel
07.2018 - Current
Catering/ Events Coordinator
Patsylyn Caterers Ltd
11.2013 - 11.2014
Cashier
Restaurant (Wendy’s)
06.2011 - 09.2011
Associate degree - Hospitality Entertainment Tourism Mgmt
Portmore community College
Secondary Education - CXCs
Jose Marti Technical High School
BSc - Hospitality, Tourism and Entertainment Mgmt
Excelsior Community College