Olivia Lien
Ellensburg,WA
Summary
Motivated and detail-orientated business administration student with a specialization in management and a digital marketing minor, seeking a business program management internship at Microsoft. Eager to apply strong analytical and leadership skills to Microsoft's business development initiatives.
Overview
7
7
years of professional experience
Work History
Section Head
Fred Meyer
01.2023 - Current
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Interacted well with customers to build connections and nurture relationships.
Retail Associate
Fred Meyer
10.2020 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Maintained a clean sales floor and straightened and faced merchandise.
Customer Service Representative
Covington Aquatic Center
03.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies, and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
Central Washington University
Ellensburg, WA06.2024
Skills
- Accounting Techniques
- Technical Project Management
- Organizational Development
- Social Media Platforms
- Strategic Goals
- Customer Transactions
- Goal Attainment
- Staff Leadership
- Work Assignments
- Strong Communication
Timeline
Section Head
Fred Meyer
01.2023 - Current
Retail Associate
Fred Meyer
10.2020 - 12.2022
Customer Service Representative
Covington Aquatic Center
03.2017 - 09.2019
Bachelor of Science - Business Administration And Management
Central Washington University
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