Olivia Longo
Eugene,USA
Summary
Detail-oriented Administrative Support Professional with experience in customer relations, office coordination, scheduling, staff support, and inventory oversight. Strong communication, organizational, and problem-solving skills with the ability to support daily operations and maintain accurate records. Dedicated to efficient workflow management and providing excellent service in fast-paced environments. Since 2021, I have volunteered with local homeless shelters and community outreach programs in Humboldt County, assisting with service coordination, donation management, and administrative support.
Overview
7
7
years of professional experience
Work History
Branch Sales Manager
Furniture and Mattress Discount King
Reading, PA
06.2022 - 02.2025
- Oversaw daily store operations including scheduling, administrative coordination, and workflow management.
- Balanced sales, reconciled cash, and prepared deposits following structured financial procedures.
- Trained and supervised employees while maintaining performance documentation.
- Conducted inventory audits, maintained records, and minimized loss.
- Managed opening/closing responsibilities, shift transitions, and adherence to policy.
- Supported customer satisfaction through consistent communication and timely problem resolution.
Shift Leader
Rite Aid
Reading, PA
01.2018 - 05.2023
- Operated POS systems, processed transactions, and maintained accurate cash handling.
- Provided customer assistance, answered product questions, and supported store operations.
- Handled returns, exchanges, and refunds according to company policy.
- Trained new employees in register procedures and customer service expectations.
- Supported multiple departments to maintain coverage and workflow.
Education
High School Diploma - undefined
Berks Technical Institute
Wyomissing, PA01.2020
Skills
Administrative coordination
Customer service & communication
Scheduling & time management
Data entry & recordkeeping
Inventory control
Cash handling & reconciliation
Staff support & training
Problem-solving & conflict resolution
POS systems
Microsoft Office & Google Workspace
Languages
English — Native
Timeline
Branch Sales Manager
Furniture and Mattress Discount King
06.2022 - 02.2025
Shift Leader
Rite Aid
01.2018 - 05.2023
High School Diploma - undefined
Berks Technical Institute