Olivia Lopez
Monroe,CA
Summary
Bartender/Shift Manager with 15 plus years of experience in excellent customer service with outstanding communication and interpersonal skills. A talented bartender who is successful at consistently delivering the highest quality service. A fast worker who always goes the extra mile to sell more and keep customers happy. Ability to work individually and as team. Known for consistently exceeding goals. Solid work ethic and capacity to function well under pressure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
OVG Hospitality
05.2023 - Current
- Utilized strong salesmanship skills to upsell drinks.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Checked customer identification to verify age requirements for alcohol purchases.
Bartender Shift Manager
London Gastro Pub
09.2014 - Current
- Provided superior customer service while managing a fast-paced bar environment.
- Operated cash register and Point Of Sales (POS) system for transaction and made proper change for cash transactions.
- Motivated team by giving constructive feedback to deliver exceptional patron experience to clientele.
- Developed strong working relationships with customers and staff.
- Demonstrated ability to manage staff, delegate tasks, and ensures compliance with company policies.
Bartender
Ignocio Sport Bar and Grill
11.2012 - 08.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Catering Server
Monroe Catering
09.2010 - 05.2012
- Delivering outstanding customer service and hospitality to guests of corporate and private events.
- Demonstrated proficiency in setting up banquet tables according to event specifications.
- Maintained professional demeanor at all times, even in challenging circumstances .
- Provided support to team members throughout events.
Education
Business Information Tech
Pasadena City College
Pasadena, CAHigh School Diploma -
Jurupa Valley High School
Jurupa Valley, CA06.2000
Skills
- Outstanding customer service
- Safe serving knowledge
- Teamwork and professionalism
- Honest and Dependable
- New Hire Training
- Clear and effective communication
- Handling Difficult Customers
- Marketing and sales experience
Certification
- Food Handlers #0116387
- Alcohol RBS Certificate #312771909
Timeline
Bartender
OVG Hospitality
05.2023 - Current
Bartender Shift Manager
London Gastro Pub
09.2014 - Current
Bartender
Ignocio Sport Bar and Grill
11.2012 - 08.2014
Catering Server
Monroe Catering
09.2010 - 05.2012
Business Information Tech
Pasadena City College
High School Diploma -
Jurupa Valley High School
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