Olivia Loupe
Crestview,FL
Summary
Highly-motivated Veteran and employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Qualified Substance Abuse Professional
Dothan-Houston County Drug Treatment Center
Dothan, AL
07.2025 - 11.2025
- Providing direct client services like counseling, crisis intervention, case management, and treatment plan development.
- Implementing these services for individuals with substance use disorders or co-occurring conditions.
- Responsibilities include creating and documenting treatment plans, providing reports, connecting clients to resources, and facilitating groups.
- Communcate with other professionals and community agencies to ensure comprehensive care.
Customer Service Representative
Manning Insurance Agency
Dothan, AL
01.2024 - 12.2024
- Speak with customers by phone or in person to provide information about products and services.
- Offer information about price quotes to prospective customers.
- Handle customer inquiries and requests over the phone, in person, or online.
- Make sure appropriate action was taken to resolve customers' problems.
- Determine charges for services requested, collect payments, and/or arrange for billing.
- Process and communicate policy changes, renewals, and cancellations to customers.
- Help clients file policy documents and contact clients if an error is discovered and needs to be corrected.
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Receptionist
Hall & Bell Attorneys at Law
Dothan, AL
08.2023 - 12.2023
- Welcome clients and visitors, ensuring a high standard of hospitality and professionalism.
- Manage incoming calls, emails, and mail, directing communications to the appropriate parties promptly.
- Schedule and confirm appointments, meetings, and court dates for attorneys.
- Maintain client confidentiality and uphold the firm's privacy protocols at all times.
- Perform administrative duties including data entry, document preparation, and filing.
Preschool Teacher
Southside Baptist Church
Dothan, AL
02.2023 - 08.2023
- Developing careful and creative program suitable for preschool children.
- Employing a variety of educational techniques (storytelling, educational play, media etc.) to teach children.
- Observing each child to help them improve their social competencies and build self-esteem.
- Maintaining health standards with proper cleaning procedures, food handling and upkeep of facility.
Correctional Officer
Tennessee Department of Correction
Only, TN
05.2022 - 11.2022
- Supervision of inmates and inmate activity in detention facilities.
- Provides care and correctional treatment of inmates.
- Contributes to the maintenance of institution security.
- Performs searches on inmates and visitors.
- Checks mail for contraband, such as weapons or drugs.
- Prepare incident reports and other documentation.
- Enforcing rules and regulations governing facility security, inmate conduct, and inmate accountability.
- Conduct accurate headcounts and inventories of inmates' personal property and issues receipts.
- Provide emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedure.
Preschool Teacher
Stepping Stones Early Learning Academy
Niceville, FL
08.2021 - 04.2022
- Providing basic care for children which includes feeding, grooming, and changing diapers.
- Developing age-appropriate socialization skills in children.
- Encouraging positive behavior and good manners.
- Using various learning methods such as stories, games, and drawing to intellectually stimulate children.
- Identifying behavioral problems and developing appropriate strategies to address them.
- Attending staff meetings, conferences, and workshops.
- Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints.
Cashier/Customer Service
Publix
Crestview, FL
08.2020 - 07.2021
- Providing premier customer service and maintaining a pleasurable experience for all customers.
- Handle cash, card and check transactions thoroughly.
- Maintain a cash drawer's correct balance and ensure amount is there.
- Solve customer complaints and guide them in the right direction for resolution.
- Efficiently shop for online customer's orders, ensuring high quality products and proper handling of these items.
Master-At-Arms
United States Navy
Okinawa, JP
11.2017 - 07.2020
- Provide physical and cyber security to military installations abroad.
- Served over 2 years in Okinawa, Japan at over 5 separate US installations.
- Control entry to base by scrutinizing every entry.
- Conducts flight line patrol details, ensuring the safety and protection of every aircraft and all personnel on installation.
- Inventory weapons and munitions for multiple bases to ensure 100% accountability and serviceability.
- Earned Letter of Appreciation from Kadena Air Base, Security Forces commander while attached to Kadena Air Base for 6 DUI apprehensions, 7 traffic stops, and 15 Gate Runner neutralized.
- Supply administrative roles as a Security Admin, such as typing and filing.
- Control Personal Identifiable Information (PII) and classified information for over 200 military members, monitoring manning levels, and validating commander schedules and rosters.
- Implement with the Chaplain in collecting and delivering care packages donated by the USO to Sailors in the barracks and temporary lodging, delivering much needed supplies to personnel on Restriction of Movement during COVID-19.
Education
Bachelor of Arts - Criminal Justice
University of Arizona Global Campus
Chandler, AZLaw Enforcement Specialist -
Naval Technical Training Center Detachment Lackland
San Antonio, TX 02.2018 - 06/2018
General Education - Some College
Grossmont College
El Cajon, CA 08.2016 - 05/2017
Skills
- Communication Skills: Verbal, Written, and Online
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Computer Literacy
- Customer Service and Support
- Multicultural Ethics
- DoD Experience
- Critical Security and Safety
- Mental Health Support and Services
- Operation of Customer Accounts
- EMR Systems Management
- Front Desk Receptionist
Timeline
Qualified Substance Abuse Professional
Dothan-Houston County Drug Treatment Center
07.2025 - 11.2025
Customer Service Representative
Manning Insurance Agency
01.2024 - 12.2024
Receptionist
Hall & Bell Attorneys at Law
08.2023 - 12.2023
Preschool Teacher
Southside Baptist Church
02.2023 - 08.2023
Correctional Officer
Tennessee Department of Correction
05.2022 - 11.2022
Preschool Teacher
Stepping Stones Early Learning Academy
08.2021 - 04.2022
Cashier/Customer Service
Publix
08.2020 - 07.2021
Law Enforcement Specialist -
Naval Technical Training Center Detachment Lackland
02.2018 - 06/2018
Master-At-Arms
United States Navy
11.2017 - 07.2020
General Education - Some College
Grossmont College
08.2016 - 05/2017
Bachelor of Arts - Criminal Justice
University of Arizona Global Campus