OLIVIA RICHARDS
Mesa,AZ
Summary
Business-minded support professional with experience in customer service, client support, and administrative coordination. Brings a strong record of handling high-volume calls and emails, maintaining accurate records, and supporting onboarding, scheduling, and issue resolution with a clear focus on organization and follow-through.
Overview
10
10
years of professional experience
Work History
Candidate Support Specialist
Amazon (contract via Russell Tobin)
Tempe, Arizona
06.2026 - Current
- Conducted virtual interviews to assess and identify qualified candidates for Amazon roles.
- Addressed candidate inquiries about Amazon positions and benefits, enhancing understanding of opportunities and company policies. in regard to Amazon positions, benefits and policies.
- Facilitated onboarding process for new hires, including I9 verification and scheduling of drug screenings, to ensure compliance and readiness.
CLIENT SUPPORT SPECIALIST
Veritas
10.2024 - Current
- Managed high-volume inbound calls and emails from automotive dealers to ensure timely processing of contract submissions, corrections, cancellations, and reinstatements of auto service plans
- Facilitated communication between dealerships and internal teams to expedite resolution of contract issues
- Documented dealer interactions, contract updates, and issue resolutions in CRM and contract management systems to maintain accurate records and support operational efficiency
CUSTOMER SERVICE REPRESENTATIVE
Allcare Medical
10.2021 - 09.2024
- Managed high-volume inbound and outbound calls, ensuring customer satisfaction through professionalism and effective communication.
- Informed patients and customers about products, services, and equipment usage, enhancing their understanding and experience.
- Processed orders and verified insurance coverage, ensuring accurate completion of claims documentation for timely resolution.
RESPIRATORY DEPARTMENT COORDINATOR
Broward Health
01.2017 - 08.2021
- Coordinated daily operations of the pulmonary department, ensuring efficient patient scheduling, resource allocation, and workflow management.
- Served as primary liaison among clinicians, patients, and management, facilitating effective communication and continuity of care through prompt handling of calls and emails.
- Managed inventory of medical equipment and supplies, ensuring timely preventive maintenance, repairs, and sterilization for safe patient use.
- Collected and analyzed department performance data to support quality improvement initiatives.
Education
BACHELOR OF SCIENCE - MARKETING MANAGEMENT
Bellevue University
Bellevue, NE01-2015
HIGH SCHOOL -
University City High School
San Diego, CA01-2005
Skills
- CRM systems, Microsoft Office Suite
- Office management
- Scheduling and resource coordination
- Regulatory Compliance
- Healthcare compliance
- Process Improvement
- Data Management
- Technical Support
- Customer Service & Interpersonal Skills
- Conflict resolution and de-escalation
- Customer relationship building
- Office and Administrative Skills
Timeline
Candidate Support Specialist
Amazon (contract via Russell Tobin)
06.2026 - Current
CLIENT SUPPORT SPECIALIST
Veritas
10.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Allcare Medical
10.2021 - 09.2024
RESPIRATORY DEPARTMENT COORDINATOR
Broward Health
01.2017 - 08.2021
BACHELOR OF SCIENCE - MARKETING MANAGEMENT
Bellevue University
HIGH SCHOOL -
University City High School