Olivia Luviano
Odessa,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Young River, LLC
01.2019 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Sales Representative
Verizon Wireless
08.2017 - 11.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored 3 new sales representatives per month.
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
Education
BBA - Business Management
University of Texas Permian Basin
Odessa, TX12.2024
Associate of Arts -
Odessa College
Odessa, TX12.2022
High School Diploma -
Odessa High School
Odessa, TX06.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Filing
- Critical Thinking
- Verbal Communication
Languages
Spanish
Native or Bilingual
Certification
- Google IT Support
- Microsoft Excel
Timeline
Administrative Assistant
Young River, LLC
01.2019 - Current
Sales Representative
Verizon Wireless
08.2017 - 11.2017
BBA - Business Management
University of Texas Permian Basin
Associate of Arts -
Odessa College
High School Diploma -
Odessa High School
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