Olivia MacIver
Toms River,NJ
Summary
Driven hospitality professional with hands-on experience in customer service, team leadership, and guest satisfaction. Adept at handling high-pressure environments, while excelling in multitasking and conflict resolution. Skilled in training team members and creating a collaborative workplace that enhances the guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Three Bs Bar and Bistro
12.2024 - Current
- Managed guest inquiries via phone and in person, ensuring prompt and courteous service.
- Organized waitlists during peak hours, optimizing seating arrangements for efficiency.
- Provided accurate information on restaurant offerings, including hours, and menu items.
Volunteer
Trenton Circus Squad
10.2024 - 10.2024
- Supported event planning and logistics, ensuring smooth execution of programs.
- Promoted a welcoming environment by maintaining the cleanliness and organization of facilities.
Shift Leader
Playa Bowls
Lavallette, New Jersey
07.2022 - 09.2024
- Supervised team operations during high-volume shifts, ensuring seamless customer service.
- Mentored and trained new employees, fostering a collaborative and efficient work environment.
- Resolved customer concerns promptly, contributing to a positive dining experience.
Volunteer
TEAM
09.2022 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Marketing
The College of New Jersey
Trenton, NJ05-2028
Skills
- Team Leadership, Seating Management, Guest Relations, Problem Solving, Hospitality Communication
- Conflict Resolution
- Cash Handling
- Strong Multitasking
Hobbies and Interests
- Volunteer Work
- Enjoy participating in running for overall physical and mental well-being.
- Fundraising Events
- Personal Development and Self-Improvement
Affiliations
- Received National Honor Society in high school.
- Go on runs and work out daily.
Certification
- Certification for Social Media Marketing from HubSpot.
Timeline
Restaurant Hostess
Three Bs Bar and Bistro
12.2024 - Current
Volunteer
Trenton Circus Squad
10.2024 - 10.2024
Volunteer
TEAM
09.2022 - 06.2024
Shift Leader
Playa Bowls
07.2022 - 09.2024
Marketing
The College of New Jersey