Olivia Mara

• Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
• Transmitted orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Kept kitchen staff informed by noting timing of meal progression

• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.
• Collaborated with kitchen staff to ensure timely and accurate order preparation

● Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.

● Maintained clean and healthy environment by following proper safety and sanitation regulations.

● Sold and served baked goods and miscellaneous food items, increasing company revenue.

● Maintained inventories by replenishing coffee bean supply and stocking brewing equipment.

● Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

● Delivered customer checks and securely processed credit card or cash payments.

● Maintained knowledge of current menu items, garnishes, and ingredients.

● Prepared drinks and brought food in a timely manner

Greeted and welcomed guests as they arrive at the restaurant, took calls, made orders on the POS system, seated guests and helped manage the seating chart, assisted in folding silverware as well as other side work, responded to guest inquiries and requests in a timely manner, helped with takeout orders, and did opening and closing duties.

● Supported servers and bussers through high-volume shifts with food running and table clearing.