Olivia Marcy
Ann Arbor,MI
Summary
Experienced receptionist with many years dedicated to customer service. Extremely quick learner with an eagerness to perform. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Driven personality with a passion for problem solving and a strength in managing multiple projects simultaneously.
Overview
4
4
years of professional experience
Work History
Receptionist
Washtenaw Veterinary Hospital
Ann Arbor, MI
08.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Receptionist
Town Center Veterinary Associates
Howell, MI
03.2022 - 08.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Receptionist
Towne and Country Animal Hospital
Brighton, MI
05.2021 - 03.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Server
Americus Coney Island
Milford, MI
01.2020 - 05.2021
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Science - Biology
Oakland University
Rochester, MI05-2016
High School Diploma -
International Academy West
White Lake, MI05-2014
Skills
- Administrative Support
- Scheduling
- Service-Oriented Mindset
- Verbal and Written Communication
- Positive and Professional
- Organization Skills
- Expense Reporting
Affiliations
-Competitive horse back rider with multiple championship wins.
-Volunteer at several horse rescues.
References
References available upon request.
Timeline
Receptionist
Washtenaw Veterinary Hospital
08.2022 - Current
Receptionist
Town Center Veterinary Associates
03.2022 - 08.2022
Receptionist
Towne and Country Animal Hospital
05.2021 - 03.2022
Server
Americus Coney Island
01.2020 - 05.2021
Associate of Science - Biology
Oakland University
High School Diploma -
International Academy West
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