Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Marshall

Johnson City

Summary

Dynamic team leader and adept problem-solver, excelled as Lead Barista at Opendoors Coffee House, enhancing team productivity and customer satisfaction. Leveraged adaptability and conflict handling to improve operations and foster a supportive environment. Skilled in maintaining high health standards and mentoring, demonstrating exceptional interpersonal and organizational abilities.

Overview

3
3
years of professional experience

Work History

Lead Barista

Opendoors Coffee House
09.2023 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.

Volunteer

Younglife
08.2022 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided mentoring for high school aged kids in a rural area
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Childcare Provider

Thrive
01.2022 - 07.2022
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Education

High School Diploma -

Bearden High School
Knoxville, TN
05-2022

Skills

  • Adaptability to change
  • Conflict handling
  • Team management
  • Patience and empathy
  • Positive reinforcement
  • Group leadership
  • Positive attitude
  • Problem-solving
  • Leadership qualities
  • Community service

Timeline

Lead Barista

Opendoors Coffee House
09.2023 - Current

Volunteer

Younglife
08.2022 - Current

Childcare Provider

Thrive
01.2022 - 07.2022

High School Diploma -

Bearden High School

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Olivia Marshall