Olivia Martin
Eau Claire,WI
Summary
Motivated and driven undergraduate seeking an opportunity to apply strong communication, customer service, and relationship-building skills in a dynamic environment that values employee development and personal growth. Passionate about human resource strategies, with an emphasis on problem-solving, fostering positive workplace relationships, and supporting employee well-being. Adept at working both independently and collaboratively, with a strong willingness to learn, contribute to HR strategies, and ensure a safe, supportive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Coordinator
Texas Roadhouse
01.2025 - Current
- Developed and implemented training programs to enhance staff skills and service quality.
- Coordinated onboarding processes for new employees, ensuring smooth integration into team culture.
- Facilitated workshops on customer service excellence, improving team engagement and performance.
- Assessed training needs through employee feedback and performance metrics to tailor educational content.
Server/Bartender
Texas Roadhouse
01.2019 - Current
- Work in a high-energy and fast-paced environment while waiting on 3 tables at a time.
- Cash handling and correct use of the Payment Operating System Effectively
- Demonstrate great salesmanship and provide legendary service to customers and co-workers.
- Responsible service of alcohol standards, memorization of beverage recipes, check guests for proper identification in accordance with federal, state, and local laws and regulations, stock and maintain the bar to include beer, wine, and spirits.
Education
Bachelor of Business Administration - Human Resources Management
University of Wisconsin - Eau Claire
01.2024
High School Diploma - undefined
North High School
01.2018
Skills
- Facilitating new hire orientation
- Promoting company values and policies
- Supporting employee engagement initiatives
- Monitoring employee performance during training
- Employee onboarding and training coordination
- Team leadership and staff mentorship
- Performance coaching and feedback delivery
- Development of training materials
- Cross-functional collaboration
Accomplishments
Society for Human Resource Management - Certified Professional (SHRM-CP)
December 7, 2024
Certification
SHRM – CP
Timeline
Training Coordinator
Texas Roadhouse
01.2025 - Current
Server/Bartender
Texas Roadhouse
01.2019 - Current
High School Diploma - undefined
North High School
Bachelor of Business Administration - Human Resources Management
University of Wisconsin - Eau Claire
Leadership and Community Involvement
Texas Roadhouse, Front of House Trainer, Eau Claire, WI, Trained 25 new servers, ensuring attention to detail and comprehensive understanding of the restaurant techniques and strategies., Supplied leadership and educated new servers on procedures and the menu. Supervised new servers and their abilities to comprehend new knowledge.
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