Olivia Mather
Wrentham,MA
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Care Coordinator
Advocates Inc & Behavioral Health Partners MW
Framingham, MA
08.2022 - Current
- Enhanced patient outcomes by developing and implementing comprehensive behavioral health care plans.
- Collaborated with multidisciplinary teams to provide coordinated care for patients with complex medical and psychiatric needs.
- Promoted patient self-management with tailored education on coping strategies and available resources.
- Utilized evidence-based practices to inform assessment, intervention, and evaluation processes in care coordination.
- Streamlined communication between healthcare providers, ensuring timely updates on patient progress and treatment adjustments.
Barista Shift Lead
Crosby's Coffeehouse
Wrentham, MA
05.2020 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Domestic Violence Crisis Line
Family Abuse Services Of Alamance County
Burlington, NC
02.2022 - 05.2022
- Answered 24 hour crisis call line for Alamance County residents.
- Provided immediate crisis support facilitated by law enforcement officers responding to a domestic violence call via the counties high lethality screening assessment program.
- Facilitate client referrals to emergency shelter and other community resources as needed.
Domestic Violence Advocate
Family Abuse Services Of Alamance County
Burlington, NC
01.2022 - 05.2022
- Completed 1 month long unpaid Public Health Practicum through Elon university here prior to being offered a paid position.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.
- Assisted clients in obtaining protective orders by guiding them through the legal process and accompanying them to court hearings.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
Shift Leader
DAVIDsTEA
Wrentham, MA
08.2018 - 01.2020
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Arts - Public Health
Elon University
Elon, NC05.2022
High School Diploma -
King Philip Regional High School
Wrentham, MA06.2018
Skills
- Crisis Intervention
- Community Outreach
- Time Management
- Group Facilitation
- Treatment Plans
- Patient Advocacy
Certification
- First Aid & CPR/AED Certified
- Mental Health First Aid
- Safety Care Certified
Timeline
Behavioral Health Care Coordinator
Advocates Inc & Behavioral Health Partners MW
08.2022 - Current
Domestic Violence Crisis Line
Family Abuse Services Of Alamance County
02.2022 - 05.2022
Domestic Violence Advocate
Family Abuse Services Of Alamance County
01.2022 - 05.2022
Barista Shift Lead
Crosby's Coffeehouse
05.2020 - 08.2022
Shift Leader
DAVIDsTEA
08.2018 - 01.2020
Bachelor of Arts - Public Health
Elon University
High School Diploma -
King Philip Regional High School