Summary
Overview
Work History
Education
Skills
Futureplans
Websites
Educationaltrips
Activitiesleadership
Volunteer Experience
Languages
Timeline
Generic

Olivia Mattera

Norwalk,CT

Summary

Hardworking professional with proven relationship-building skills, time management skills in fast-paced environments, and impeccable service skills. Capable of assessing situations and making recommendations for a successful outcome. Prioritizing tasks and leading groups to achieve success in any given environment.

Overview

5
5
years of professional experience

Work History

Server/Shift Manager

Bari 167 Restaurant
Stamford, CT
05.2024 - Current
  • Responsible for a mix of service and supervisory roles to ensure a positive Customer dining experience
  • Scheduled serving staff to adequately meet high peak demands, supervised duties of servers, bartenders, food runners, table bussers
  • Handled situations that arose during shifts professionally and knowledgeably.

Bookkeeping

Mattera and Sons
04.2020 - Current
  • Maintained customer and vendor files, created and maintained online address books, billing and receivable profiles for over 150 customers
  • Interacted with DMV for vehicle registrations, paid utility bills, consolidated credit card payments, and managed bank deposits.

Caregiver

Fairfield, CT
06.2021 - 08.2023
  • Provided care for a 9-year-old child, including school pick-up, homework assistance, meal preparation, and transportation to activities
  • Also cared for two family dogs.

Hostess (Summer and Holiday Breaks)

Via Sforza Restaurant
Westport, CT
06.2019 - 08.2022
  • Responsible for reservations, greeting customers, maintaining seating charts, and coordinating staff
  • Developed relationships with frequent customers and provided feedback to owners.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and estimate wait times.

Education

Major: Policy Studies in The Maxwell School of Citizenship And Public Affairs - Minor: Applied Data Analytics Minor in The School

Syracuse University
Syracuse, NY
05.2026

High School Diploma -

Norwalk High School
Norwalk, CT
05.2022

Skills

  • Effective customer relationship
  • Positive and professional
  • Strong Work Ethic
  • Accuracy
  • Team Player

Futureplans

Florence Study Abroad Program at Syracuse University, 01/25 to 05/25

Educationaltrips

Paris, Avignon, Versailles, Monaco, Nice, Pisa, Tuscany, Florence, Rome, 02/19

Activitiesleadership

  • Class President, Student Council, 06/19, 06/22, Led activities and events for the student body., Served as a liaison between students and school administration.
  • Manager, Girls Varsity Field Hockey, Fall 2021, Filmed games and kept record books., Communicated team events and practices.
  • Member, Alpha Chi Omega, 03/23, Present, Collaborated on group merchandise and marketing., Organized philanthropic activities.
  • Assistant Vice President of Risk Management, Alpha Chi Omega, 01/24, 12/24, Managed chapter health and wellness events., Ensured safety at events.
  • Member, School Governance Committee, 03/19, 03/22, Represented student concerns to school administration., Provided feedback on remote learning challenges.
  • Participant, PST 315, Organized interviews and conducted research for a local company.

Volunteer Experience

  • Meals on Wheels, Fall 2022 & Fall 2023, Made, packaged, and delivered meals to the community.
  • Samaritan Center, Fall 2022, Provided and served meals to those in need.

Languages

Spanish, Italian
Limited

Timeline

Server/Shift Manager

Bari 167 Restaurant
05.2024 - Current

Caregiver

06.2021 - 08.2023

Bookkeeping

Mattera and Sons
04.2020 - Current

Hostess (Summer and Holiday Breaks)

Via Sforza Restaurant
06.2019 - 08.2022

Major: Policy Studies in The Maxwell School of Citizenship And Public Affairs - Minor: Applied Data Analytics Minor in The School

Syracuse University

High School Diploma -

Norwalk High School
Olivia Mattera