Stratton Stephenson
Austin
Summary
Proven leader in enhancing guest experiences at Plank Seafood Provisions, I excelled in wine sales and customer satisfaction. Leveraging exceptional communication and multitasking abilities, I significantly contributed to efficient team operations and service excellence. Skilled in suggestive selling and memory retention, I consistently met and surpassed sales targets.
Overview
9
9
years of professional experience
Work History
Server/Shift Manager
Plank Seafood Provisions
Austin, TX
06.2021 - Current
- Worked jointly with our sommelier to curate exceptional wine experiences for guests, ensuring the highest level of satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Shift Manager
Urban Eat Drink
Round Rock
01.2018 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular guests.
- Acquired in-depth knowledge of over 40 whiskey varieties to effectively recommend and sell to guests
- Entrusted with managing entire shifts, overseeing operations, and leading the team in the absence of senior management
Server
Cheddars Stratch Kitchen
Austin, TX
01.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Business Administration
Centenary College of Louisiana
Shreveport, LASkills
- Leading Wine Sales Performance
- Strong work ethic
- Effective Communication
- Memory retention
- Exceptional customer service
- Suggestive selling
Accomplishments
Recognized as the top wine seller in 2022 across 40+ restaurants within Flagship Restaurant Group, encompassing 6 distinct concepts.
Timeline
Server/Shift Manager
Plank Seafood Provisions
06.2021 - Current
Server/Shift Manager
Urban Eat Drink
01.2018 - 06.2021
Server
Cheddars Stratch Kitchen
01.2016 - 01.2018
Business Administration
Centenary College of Louisiana
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