Marisol Maldonado
Charles City,IL
Summary
Dedicated server with proven expertise in exceptional customer service, guest engagement, and cash handling. Committed to enhancing guest experiences and fostering positive relationships.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Server/Shift Manager
Brunch Cafe
Saint Charles, IL
11.2017 - 06.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to maximize service delivery.
- Collaborated with kitchen staff to coordinate timely food preparation and presentation.
- Trained new team members on menu offerings and service protocols for consistency.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Mothers Pancake House
Saint Charles, IL
04.2014 - 11.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu items, procedures, and customer interaction techniques.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Cultivated warm relationships with regular customers.
Server/Shift Leader
Red Lobster
Geneva, IL
02.2011 - 04.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Shift Manager in Training
Olive Garden Restaurant
Saint Charles, IL
03.2004 - 10.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Managed efficient table turnover, ensuring timely service during peak hours.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Collaborated with kitchen staff to accommodate special dietary requests and ensure guest satisfaction.
Education
High School Diploma -
Romeoville High School
Romeoville, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Banquet coordination
- Wine service
- Multitasking and organization
- POS operation
- Positive guest interactions
- Server training
- Hospitality service expertise
- Memory retention
- Customer service
Certification
Basset Cerified
Languages
English
Timeline
Server/Shift Manager
Brunch Cafe
11.2017 - 06.2026
Server
Mothers Pancake House
04.2014 - 11.2017
Server/Shift Leader
Red Lobster
02.2011 - 04.2017
Server/Shift Manager in Training
Olive Garden Restaurant
03.2004 - 10.2013
High School Diploma -
Romeoville High School