Summary
Overview
Work History
Education
Skills
Timeline
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Penny Dorman

Reisterstown,MD

Summary

Proven leader and efficient multitasker, I enhanced team productivity and customer satisfaction at Ajs On the Creek through effective training and issue resolution. Skilled in cash handling and exceptional customer service, my strong work ethic and achievements in operational improvements demonstrate my capability to excel in dynamic environments.

Overview

4
4
years of professional experience

Work History

Server/Shift Manager

Rikospizza
01.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Assistant Manager in Training

Ajs On the Creek
01.2020 - 01.2023
  • Enhanced team productivity by providing ongoing training and coaching to staff members.
  • Implemented new store procedures, resulting in increased efficiency and employee morale.
  • Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
  • Managed daily operations by creating schedules, delegating tasks, and monitoring performance.

Education

Associate of Arts - Art History

Catonsville
Maryland
05.1998

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Impeccable referemces

Timeline

Server/Shift Manager

Rikospizza
01.2023 - 01.2024

Assistant Manager in Training

Ajs On the Creek
01.2020 - 01.2023

Associate of Arts - Art History

Catonsville

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Penny Dorman