Olivia Mayo
Sharon,CT
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Barista
Wilson’s Cafe & Bakery
Kent, Connecticut
03.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized coffee and espresso machines to prepare coffee to order.
- Utilized POS system to receive and process customer payments.
- Collected payments and provided accurate change.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Managed rush of customers daily with efficient, levelheaded customer service.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Optometric Technician
Maltavista Optometry & Orthokeratology
Saratoga Springs, New York
03.2023 - 07.2023
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Helped fit contact lenses on customers per doctor's instructions.
- Checked patient records for accuracy and updated them when necessary.
- Scheduled all appointments making any and all attempts to fill in any cancellations, in order to optimize doctor’s time and increase productivity and profits.
Head Hostess
Black & Blue Steak and Crab
Albany
08.2022 - 01.2023
- Answered telephone to provide dining information and take reservations.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Took reservations from patrons by phone or online.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phones promptly to record and confirm reservations.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Built positive relationships with other front-of-house and kitchen staff.
Server
Alpine Steakhouse
Wells, New York
06.2021 - 01.2022
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Presented menus and answered questions regarding items.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Head Hostess and Server
Raindancer Restaurant
Amsterdam, New York
05.2019 - 05.2021
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Assisted with seating arrangements for large groups and special occasions.
- Answered phones promptly to record and confirm reservations.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Trained new staff on proper hosting procedures and policies.
- Collaborated with other departments to coordinate events or services as needed.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Provided excellent customer service to ensure guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Answered customers' questions about hours, seating, current wait time and other information.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Garnished dishes and beverages to serve visually appealing menu items.
- Cleaned tables and chairs to prepare dining area for next customers.
Head Hostess and Waitress
Uno Pizzeria & Grill
Albany, New York
01.2018 - 01.2019
- Ensured that the dining room was always clean, organized, and presentable.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted guests and provided menus.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
Retail Sales Associate
Marshalls
Delmar, New York
12.2016 - 05.2017
- Promoted special offers and discounts to encourage additional purchases.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Bagged or packaged purchases and wrapped gifts.
Party Host
Del Lanes
Delmar, New York
10.2014 - 12.2016
- Set up and break down Birthday Parties.
- Take and serve food and beverage orders
- Prepare cake setup and cut to parents preference
- Monitor children whilst engaging in bowl time to ensure safety and fun.
Education
High School Diploma -
Bethlehem Central High School
Delmar, New York06-2017
Some College (No Degree) - Psychology, Sociology, Business
University At Albany
Albany, NYSkills
- Hospitality and accommodation
- Verbal and written communication
- Active listener
- Workflow management
- Performance improvement
- Basic math
- Positive and professional
- Time management
- Friendly and outgoing
- Adaptive and creative
- Quality control
- Attention to detail
- Speedy and efficient
- Solid problem solver
- Multitasking and organization
- Team collaboration
- Decision-making
Timeline
Barista
Wilson’s Cafe & Bakery
03.2024 - Current
Optometric Technician
Maltavista Optometry & Orthokeratology
03.2023 - 07.2023
Head Hostess
Black & Blue Steak and Crab
08.2022 - 01.2023
Server
Alpine Steakhouse
06.2021 - 01.2022
Head Hostess and Server
Raindancer Restaurant
05.2019 - 05.2021
Head Hostess and Waitress
Uno Pizzeria & Grill
01.2018 - 01.2019
Retail Sales Associate
Marshalls
12.2016 - 05.2017
Party Host
Del Lanes
10.2014 - 12.2016
High School Diploma -
Bethlehem Central High School
Some College (No Degree) - Psychology, Sociology, Business
University At Albany