Olivia Meador
Kennard,Texas
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success while contributing significantly to organizational growth. Strong focus on collaboration and continuous improvement ensures alignment with company objectives and fosters a positive work environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Case Manager III
Texas Department of Criminal Justice
Lovelady, Texas
06.2025 - Current
- Coordinates and participates in Unit Classification committee meetings daily and identifies problem areas, service gaps and areas that are barriers to services to inmates.
- Conducts Unit Orientation for newly assigned inmates regarding facility rules and regulations and available services and programs.
- Interviews inmates to gather information and assess service needs when an inmate's life is in danger.
- Serves as a liaison with inmates, inmate’s families and service providers.
- Trains and supervises the work of employees and co-workers.
Correctional Officer IV
Texas Department of Criminal Justice
Lovelady, Texas
05.2024 - 06.2025
- Followed Policies, State laws and Procedures via Post Orders and TDCJ Mission
- Maintained a secure environment by supervising offenders and enforcing compliance with rules. Implemented rigorous search procedures to enhance safety measures. Monitored and recorded inmate activities to improve operational oversight.
- Utilized de-escalation techniques and physical interventions to control and secure aggressive individuals.
- Assessed emergency situations and utilized appropriate chemical agents to mitigate risks effectively.
- Facilitated secure escort of offenders to various appointments to ensure compliance with institutional protocols.
CPS Conservatorship Specialist I
Texas Health and Human Services
Crockett, Texas
10.2023 - 02.2024
- Social and emotional health and wellness focus.
- Coordinated services with community partners and other agencies.
- Participated in team meetings and case reviews.
- Provided support and advocacy to clients and their families.
- Developed and implemented innovative service plans for children and families.
- Traveled daily for visits in emotion-filled environments in high-crime areas with exposure to substandard and unsanitary living conditions.
- Family and Community Outreach
Recovery Advocate
Phoenix House
Austin, Texas
05.2023 - 09.2023
- Managed patient medication self-administration process, ensuring precise documentation of inventories under the guidance of the nursing department.
- Observed and documented relevant information and behaviors. Ensured communication lines between all departments (clinical, medical, culinary, and administrative).
- Supervised and coordinated client transport services, prioritizing safety and adherence to schedules for off-site engagements.
- Collaborated with patients to promote autonomy and improve engagement in daily routines.
- Assessed and adjusted individualized patient care plans to meet specific health needs and improve overall care quality.
- Facilitated client-centered recovery planning sessions aimed at enhancing tailored treatment strategies.
Freelancer
Self-Employed
Austin, Texas
01.2018 - 05.2023
- Collaborated with clients to create illustrations through developing layouts and sketches.
- Managed an organized book of business which included maintaining confidential client information along with sending out unpaid invoices to be reviewed and completed.
- Maintain an understanding of industry trends and changes to market through social media and word of mouth to promote services and increase business.
Underwriting Service Assistant and Production Assistant
State Farm
Austin, Texas
11.2015 - 11.2021
- Delivered high-quality client policy documentation while consistently closing 30-50 cases each day, contributing to overall team success.
- Collaborated with agents and adjusted account discrepancies, leading to an increase in customer satisfaction and decrease in complaints.
- Designed and implemented engaging office events and holiday celebrations to foster a positive workplace environment.
- Processed insurance applications, ensuring compliance with underwriting guidelines and regulations.
- Assisted in training new team members on operational procedures and system usage.
Education
Bachelor of Science - Technical Management
Devry University
Naperville, IL08-2021
Skills
- Coordinating/Executing Plans
- Advanced in Microsoft Office & Google Suite
- De-Escalation Specialist
- Solution-Based Focused
- Attention to detail
- Multitasking
- Problem-solving
- Time management
- Case management
- Case documentation
- Team building
- Excellent communication
- Written and verbal communication
- Organizational skills
Certification
- Yoga Teacher (E-RYT) 200 Hours | Austin, Texas Jul 2023
- CPR/AED/First Aid | Austin, Texas April 2026- April 2028
Timeline
Case Manager III
Texas Department of Criminal Justice
06.2025 - Current
Correctional Officer IV
Texas Department of Criminal Justice
05.2024 - 06.2025
CPS Conservatorship Specialist I
Texas Health and Human Services
10.2023 - 02.2024
Recovery Advocate
Phoenix House
05.2023 - 09.2023
Freelancer
Self-Employed
01.2018 - 05.2023
Underwriting Service Assistant and Production Assistant
State Farm
11.2015 - 11.2021
Bachelor of Science - Technical Management
Devry University